Best Buy — Local services in New York

This has got to be one of the worst retail experiences I have ever had in my life. I wish I could say it was just the unfortunate result of lack of training and courtesy by the sales associate team, however, this was purely due to the store manager.

I had received a pair of Bose headphones for my birthday and they were not Apple compatible. I did not open the box at all and I didn't receive a gift receipt from the friend who gave them to me. Rather than seem ungrateful, I decided to just try researching what my options were and I came to find out that best best sold the headphones and the more expensive version I was interested in. I called ahead and explained and was told that id have no problem returning and upgrading to a better pair!

Once I arrived, I was told the same thing, '("no problem, we sell these and your box is sealed, grab what you like and come back to me!") searched for about 10 min for an associate to recommend and unlock a more expensive pair and returned to the cashier.

At this point the store manager was now behind the register and directed me immediately to another cashier. She kept eyeing him and said to me the headphones would not scan into their system. The store manager, Bryan, then told me he wouldn't accept my exchange and he did not care that the other cashier told me I could. He then told me the store nor the website carried the headphones anymore. I explained that not only did the website have them in stock but he also had about 4 pair on the shelf. He literally said he didn't care, put my headphones in a bag and said "I'm not repeating myself to you and this conversation was over". I explained that not only was I an elite member, spent thousands and thousands of dollars, but in general I deserve to be spoken to in a decent matter and be given a bit more of an explanation and that maybe I should speak to a district manager. He replied to me by laughing and saying "good try, I'll big you my card and her name and you will see who wins" I also asked for a copy Of the return policy and was told to either buy something or go look it up online. (I did and there is absolutely no policy on discontinued product which was not in my case anyway).

I immediately fired off a call to customer service to explain how embarrassing this experience was and to have it happen in front of so many other customers. They encouraged me to reach out to the district manager.

I did end up emailing the district manager and while I appreciated the district managers reply which was timely, she also ignored the fact of the behavior the manager exhibited and just offered to complete my transaction at another Best Buy. Why would I want to reward best buy by giving them these headphones at this point and paying them more money for a new pair when I receive nothing but humiliation and disrespect in return?? I couldn't believe that no one at Best Buy would even acknowledge how disrespectful I was treated and did not value my business whatsoever. It is a great shame that this is what this company seems...

To the owner(s) Flushing location Lacked employees. Lacked customer service. Lacked people who wanted to actually do the job. Bad management. I wanted to purchase an item that was not on the floor and was told I can only order it online and then pick it up which wasn't true. The item can be sold in store and pay with cash. The fake sales person just wanted to be shady. Another incident they had an item in stock the sales guy reluctantly went to get it and never came back.He took an extended break in the stock room. Must be nice. Now, they are closed temporarily. It's Management's fault because they don't care to train people properly or hire the right people for the job they're just hiring people just to fill a spot they don't care if that person does a good job or not they could care less they're just there to pick up a paycheck and that's all. For example you can walk into this BB nobody greets you nobody says can I help you. You have to look around for someone to assist you and that takes forever because they're trying to hide and pretend like they're busy with something else they are antisocial they don't want to be there you can see it. Management does nothing in fact management sets the tone for the sales associates to follow and they do that brilliantly... nothing. Why hire people that lack basic social skills? That's anti-productive isn't it? When you interview these people do you ask them what their work history is and if it's related to sales and customer service? Obviously not because 90% of them don't want to help anyone. Low moral and lack of incentives. The sales team spend more time talking to each other than helping anyone. Me and my business of several hundred people I know now go to the competitors and get all of what we want somewhere else. The sales at BB will go down drastically due to management. So the owner of Best Buy needs to get rid of all the bad management all the bad salespeople and start fresh only hire people that actually shows that they can actually do the job and actually do it. Monitor what they're doing evaluate them constantly to see if they're up to par if not you've got the wrong people and the fact that you don't realize this says a lot about you. I will never shop at this BB ever again if it reopens. Zero stars for the sales people. Zero stars for the management. Zero stars for honesty. Zero stars for...

The geek who took my computer at first visit promised that issues were easily fixable and acted in a fairly professional way, convinced me to get the $200 annual insurance. After payment I realized $20 is for a software that I do not need- he didn't explain that part at all, and refused to talk about it, saying that annual insurance itself is $200.

Promised 3 days to four days to fix, took them 7 days to reach out and I was scheduled to pick up laptop on the 10th.

Though the guy who sold annual insurance was there, at the time of pick up he pretended not to have seen me; i felt something was probably wrong. Instead, another sales girl with a tough tone said the touchscreen issue, which they diagnosed to be a software issue since it stopped working after an update, was a hardware issue but she couldn't say why. The guy who promised to fix it was right next to her at the cashier but was affixed on his phone, pretending to be oblivious to everything. The girl asked me if I'm happy with their service and sign 4 documents. She had the audacity to ask if it's a problem that the touchscreen doesn't work- "since not many people use that function" were her exact words. I was in a rush for an appointment before EOD, so I didn't stay to say an extra word.

This is my first visit at Geek Squad after buying the annual insurance, it's such a horrible experience and I feel lied to.

Not sure if it's Best Buy's common practice, but giving a rude attitude and with curt service at pick up time when problem is unresolved- and forcing a satisfactory response, to which I denied to sign, is obnoxious.

I do not recommend anyone to visit this Best Buy location in Flushing. The bulldog-style "service" at the end was from a girl behind the counter, who apparently spoke with the boy that received my computer and made the sale at the beginning 11 days ago.

I do not recommend anyone to visit the Geek squad in the Flushing location. It's just a laptop issue, but the drama that comes out of it is unprofessional, low-class, and unnecessary.

If they were honest with it and try not to act righteous and perfect, I wouldn't have an issue with it; it's not a function not restored that bothers me, but the hit-and-run style sales...