The Love Shack - A Little Palace in Brooklyn — Local services in New York

I recently had my bridal shower at The Love Shack. It was a beautiful setting for my tea party theme. The place is literally a doll house in the middle of Bushwick. All my guests raved about the decor and unique touches of the home. For that The Love Shack receives an A+! Where they receive a low grade is in their pricing/fees and professionalism. This is a solid D-!. We found The Love Shack via Air BnB, which was a red flag as The Love Shack is not a hospitality service, it’s an event venue service. It seems like Britta is attempting to finance her lavish home by renting it out as a quasi party venue and unfairly charging customers for bogus damages and inflated overtime as a way to bump up her profit margin. Our challenge was that it is impossible to execute a flawless set-up/party within a 4hr window. My advice is to allow yourself plenty of time to set-up and clean-up as The Love Shack does not give you a window of time to do so without a charge. They don't even give you direction on where to leave the garbage. If you think you can come in earlier to set up, you can't as this is their home. You would have to pay for the exact hours needed... which is pricey. The big surprise came when we were hit with unplanned fees for damages and clean-up. During my event there was a broken champagne glass (not worth more than $5.00) a tea spill to their doily tablecloth, and a towel bar that became unscrewed from the bathroom wall. It only became unscrewed not “broken” off. However we got slapped with a fee to have them screw it back on. If I had known about it, I would have screwed it back on myself. I can't fault them on the overtime but their fees are absurd. Again, to anyone who is considering renting this venue/home, give yourself plenty of time! If not you will pay a lot more than the standard hourly rate. The extra fee was worth the memorable event but not worth Britta’s rude handling of the situation. She exaggerated the incidents and made judgements towards my guests. I tried to get the owners to re-evaluate their charges but they wouldn't budge. I asked for a picture of the washed doily to prove the stain didn't come off but they said the tablecloth was custom made for their table which had to be removed therefore required to be replaced. Do they never dirty their tablecloth when they use it personally? How do they clean it regularly? It's in a kitchen! People prepare food in kitchens. How does it not get dirty? They even claimed our party was the most difficult they had ever experienced which was insulting as most of my guests ranged of ages 35-70!!! All women who were mainly sitting and mingling. It's fine. My deposit went towards helping the “starving” artists. I accepted her excessive fees. However, the manner in which she handled the situation was extremely rude and immature. She became insulting and condescending as you can see in the last sentence of her response below. In no way did my party or myself insult her business as clearly you can see in my review. I gave the space the praise it deserves. We paid the fee and have advised our friends and family who were thinking of using for their future events to beware and go with caution. Britta acted unprofessionally and without care for her customer. When one seeks to reap financial gain by renting out their primary residence as a party venue, they should understand they are assuming a degree of risk of minor wear and tear. It's the cost of doing business! If this was a true rental hospitality service we would have had clear instructions and time for a proper clean up. Her response below speaks volumes. This Britta needs her...

Renters beware. I hosted a baby shower for my best friend at The Love Shack a few years ago. One of the attendees stopped at the coffee shop at the corner prior to event and saw of the owner on his laptop watching us. It was never disclosed that we would be watched or that there are surveillance cameras set up. Once we confronted the owners, they denied it. They did not provide garbage bags for clean up and we weren’t given instructions on how to close up so we waited for the owner to return, which was 10mins after the time we were supposed to leave. We were charged a late penalty of $250 because we ran 10mins over, which was the time we were waiting for the owners to check us out, which far exceeded the hourly rate. It was absolutely ridiculous and unfair. This place has left me with very bad memories of such a beautiful event I was hosting for my best friend. As of late, there has been many rentals that have been on the news for installing cameras and violating privacy laws and I wanted to share...

Where do I start?! I can not say enough about Britta and Alex and their gorgeous home! From the moment we met them, they were both so pleasant and easy going. They catered to our every need and request and made my magical baby shower a dream come true, effortlessly and stress free! Not only is their home gorgeous it is like nothing you have ever seen before, let alone in the middle of Brooklyn. It's a picturesque, real life doll house that is fit for any occasion! I would recommend The Love Shack to ANYONE! It's nice to know that there are still decent human beings left on this earth that do not try to use and abuse others just because they've created a great concept! Affordable and the most precious place I found to have my special event! XOXO to Britta and...