The Smile — Local services in New York

I’ll start with the positives. I do love my apartment (except for the easy bake oven). The gym is decent. The steam room and sauna are great (when they’re working). The pool is lovely (when it’s clean and open). Management here is an absolute mess. They will charge you for things that were not discussed prior to moving in. It’s clear that the amenities are not on a regular cleaning schedule and the spa and pool (especially lately) have not been maintained well. The showers and water fountains up by the pool do not work and never have. The less commonly used sinks in the amenity areas (e.g. the bathroom gym) pump out brown water. They raised the amenity fee this year and then decided to close the pool two days a week without notice. They will promise to fix things and they won’t work for over a year (e.g. the hot tub on the roof which in 2 summers has never gotten hot and is pretty gross looking). Truly, the only reason I resigned my lease was because of the pool, but the maintenance of the pool has gotten worse, and with it being closed two days a week it doesn’t seem worth it. If you do decide to move here, negotiate a better rent deal and make sure you get EVERYTHING promised to you in writing. They even charge a move in and move out fee but don’t tell you until after you move in. Who does that? This place does not operate like a luxury building should and it’s really disappointing.

UPDATE: 8/12/25 - the pool filtration system has been turned off for days and the pool is looking really scuzzy. The new lifeguard is great though.

UPDATE: 8/13/25 - steam room is absolutely filthy. This is a regular occurrence. Residents constantly wear outside shoes in the spa which is absolutely gross and dumb as hell. Management does not keep it clean nor do they deter residents from wearing outside shoes in the spa.

UPDATE: 9/14/2025 - management claims the spa was “recalibrated” so that the sauna does not require manual reset. Three times this week, including today, I have had to call front desk for a manual sauna reset. This is a waste of time for the residents, the concierge, and the porter. The sauna needs to be properly reset daily on its 12 hour timer as promised. The steam room recalibration has the steam room temp now set way below where it should be. Steam room barely pumps steam and temp rarely goes above 96° when it used to go up to 117° - why are we paying for amenities when the amenities aren’t even working like...

Avoid This Building – Looks Nice, But It’s a Disaster

I lived here for a year, but I knew within the first month that I needed to move. The management is incompetent, the front desk is unprofessional, and the amenities are a scam. While the building looks beautiful, it’s run like a poorly managed college dorm.

Management & Repairs: Emails go ignored for weeks, office hours change at random, and they even modified my lease without consent to add a move-out fee—I had to hire a lawyer to remove it. Maintenance is a nightmare; they “fixed” my fridge and made it worse, left it unplugged while I was at work (ruining my groceries), and took days to address a major water leak that left my living room wall stained and deformed. The leak happened while I was away for a few weeks and no one from management informed me, though they knew it likely damaged my apartment (upstairs leak).

Front Desk & Security: Packages go missing, doormen let people up to your apartment without calling first, and at night, they hang out with their friends instead of working.

Rent & Amenities Scam: The payment system was a mess for months. They charged $75/month for rooftop access and $300/hr to use the grills when I moved in, and the roof was only open during the summer season. The pool costed $800 when I moved in. The rules for the amenities can change at a moments notice. During the season, they changed the rules and revoked access for everyone because a few people broke the rules. I had to hire a lawyer to get my access reinstated.

Neighborhood: Loud, congested, and unsafe—people shoot up drugs, nod off in the streets, and prostitutes openly work nearby.

Apartment Design Flaws: White floors and countertops are impossible to keep clean. The oven is a 2-in-1 with a microwave with no real bake setting—it’s basically an air fryer. If you like to cook, this place is a nightmare.

This is not a luxury building. Management is the worst I’ve ever dealt with—save your money and rent somewhere else.

Keep in mind, this is a mild version of my...

I hope this message finds you well. I’m writing to provide feedback on my recent experience while visiting the property and to express my concerns regarding the management and overall environment.

I arrived at the scheduled appointment time, but unfortunately, no one from management was available to meet me. The doorman and front desk staff were extremely unprofessional and rude, which was disappointing and not reflective of the standards expected for a property at this price point.

Given the premium pricing of $5,000 per month, I was expecting a higher level of professionalism and care. Instead, the surrounding area and the attitude of the staff created an unsettling impression. This was further compounded by the fact that I traveled to the property, incurring additional expenses of $54, only to be met with a lack of organization and courtesy.

The reviews I had read prior to my visit seem to align with my experience, raising concerns about the management’s oversight and approach to potential tenants. I encourage you to address these issues promptly, as they are likely to deter others as well.

Please feel free to reach out if you’d like to discuss this matter further. I hope this feedback can help improve future interactions and the overall experience at your...