The UPS Store — Local services in New York

I would give it zero if I could. The worst customer service and UPS store ever. Crystal, the only cashier there was beyond rude. I wanted to shipped an item that’s worth over $1000 and paid this store $24 dollars to packages it for me. We told her we wanted to take a picture before she sealed up the package because of the value of the item but she told us it would take 20 minutes to do so because there’s a long line waiting outside of the door when in fact there was zero people waiting outside. I asked her if I could return in 20 minutes and take a picture before she sealed the package up and she said yes with an attitude. After 20 minutes, we returned from the USPS store next door and she was resting her elbows on the front counter with no one in store while a $1000 worth of item is still sitting at the back of the store. We asked her if the package was ready and she finally decided to toss our item into the box and threw on a couple strips of of tape that barely held the package intact. We took a couple pictures of the “package”, without her face, right before she finished up taping the box, she frozen and starred at me and said me to me “are you done”. I told her I’m done once you finished up taping the package and she just stood there refuse to finish taping the box. I finally can’t stand her anymore and took the package from her. Before I left, I asked her for her name but she ignored me and refused to disclose her name. I eventually found her name on the receipt for paying this store to package my item. I don’t think it would be an issue if you’re just dropping of a prelabeled package at this store, but I wouldn’t ever trust her to package any high value items for me given her attitude and strange behavior. Nor should you. I’ve attached my receipt and a picture of the notorious Crystal from this UPS store. If the manager sees this review, I would like to hear from you. I took...

I live in the building this UPS is located in. I really wanted to support this location. But I can't believe this location is still open. Does UPS corporate not care for quality control?

My friend and I went tonight to mail a few things. I saw they had printed out a list of prices and boxes/envelopes with the dimensions. I looked through it twice but it was very difficult to make out which envelope was which because NOTHING was labeled. There was no way to tell which item cost what. I asked the lady in front (who was on her phone and took a while to even look up) what the envelope I wanted cost. She gave me an attitude and told me it was listed on the wall. This is fine, I just looked through the list again and literally measured all the envelopes myself to get the dimensions. But more confusion came up so my friend had to ask which envelope was called what on the list. She annoyingly told us, "uh... one is softer than the other" with an eye roll. This had nothing to do with our question... Then, they gave us more attitude and told us "It's not that hard guys!".

We left immediately.

Please, re-train your staff members. They are on their phones while clocked in. They are rude to customers (this doesn't seem to be an isolated incident. The fact this location is rated 2.5 stars says something). You are losing money because of incompetent staff. Do you not care about customer service? Even if you didn't, don't you want to make money?

UPS does not stand for United Postal Service. It stands for Unbelievably...

Terrible service. The woman who works here I've had multiple interactions with and had the pleasure of watching her interact with other people inline. I don't think i have ever encountered a less customer-focused person at any business ever.

For example today (Saturday) I walked up to the store to see 2 customers waiting outside a locked door. As I approached, the woman opened the door. We walk in and she tells us its too late in the day to accept any more shipments because at 4:30 her "system won't let her print out any more shipping labels." Convenient that she had the door locked up until then.

So I look at the time. Its 4:25. I (facetiously) say "is it 4:30 already?" and she responds "well on my system it is." She tells me I cannot even leave my package and must come back Monday. I ask if any others are still accepting shipments. She responds "I don't know we're franchised." OK. Not gonna win and she's not worth the fight. I pick up a slip to fill out for monday and she barks at me "I can't print any more shipping labels!"

I say "I hear you. Im filling it out for Monday." I take my time, knowing its infuriating her still having someone in the store. Then walk out. This is probably the 4th time I've used this store and every experience is like this. Too many to write about. I'm done with this...