Midtown New York Doctors Urgent Care — Local services in New York

Very very selfish, disorganized, rude staff. DO NOT come here. I never write reviews and I wish I could give this place negative stars if I could.

I came in for what I thought was a bartholin cyst but wasn't sure. Went to see the PA, Anna who stated "Sorry, I don't deal with those/nothing I can do for that. Here's a piece of paper for a different facility" Later I get in the mail a $160+ charge for a full visit - confused, I went back to get the details on what this could be a full visit of? What could the diagnostic code or ICD code be for something they 1. did not even evaluate or see themselves 2. they did not provide any medical care for?

When going back to get this explanation, I received disrespect and sass from the front office/medical assistant, Carla(?). She refused for me to talk to the provider again, stating that I can call their billing office instead. It wasn't until I had to state that I was a PA myself that she allowed me to talk to Anna again. Talking to Anna, she sounded understanding and stated she would change her note as she agreed this was not a full visit, and I left feeling reassured.

Later I get a phone call from Alexandra & the practice manager "Xono"? stating that because I got my vitals taken and medical advice was given to me, they cannot waive the charge - absolutely ridiculous. I tried to explain back that no medical advice was given, and what kind of diagnostic code could they even put for something that was not evaluated or seen? But they persisted that the referral was medical advice (had they seen the area itself, they would have known it was actually an inappropriate referral too as there was no bartholin cyst).

I had to go in person twice already to explain this situation. Xono starts the conversation by saying "I don't have time, I have patient to see" making me feel both unheard and that she was going to be useless in aiding me. Both times I went in person, I had to explain myself until the urgent care reassured me that "I will get this fixed, and figured out for you" Once by Anna, once by Xono.

When I followed up by calling the clinic, was placed on hold for 10+ mins every time and the call was dropped EVERY time. Eventually when i asked to speak to Xono she said "I'll call you back in 20 mins" and never did. So I called the office back at the end of the day thinking she may be busy and they said "Oh Xono went home for the day" at 3PM?!?!!

Takeaways They WILL charge you for whatever they can, even if you do not have the diagnosis and did not receive treatment. The staff is rude, unwelcoming, and do not care about your care. They will only provide sass and pushback when asking for clarifications. They will lie to you to get you to leave - stating that they will fix something, only to later get a phone call that nothing was truly done

for your sake DO NOT come here. Don't deal with this, and getting hefty surprising charges later on. I am currently in the process of dealing with my insurance and lawyer/small claims court for this issue, as the staff here is not going to help...

Used midtown NY Doctors clinic for a CoVid test and although the test itself was conducted efficiently and professionally, the process of getting info about the clinic and waiting to get tested was frustrating, confusing, and disorganized. The online scheduling tool didn’t work so despite being interested in testing at that site 5 days in advance (which is a pretty standard lead time for scheduling a CoVid test these days), reviewing their webpage daily and calling the clinic 2x, I still wasn’t able to secure an apt, even though their website showed openings. I woke up at midnight twice to select apt (as that’s when new times are released) but the website wouldn’t allow me to secure a time (said “apt not available” even though the page showed available times regardless of how many times I refreshed the page). I waited in line for 2.5 hours without knowing if they’d give me a test, because there was A LOT of miscommunication about the walk-in policy. When I called 5 days earlier, they said everyone in line would get tested, an apt is preferred, but everyone in line will get tested. When I called 1 day earlier they said they stop taking walk ins at 1pm (perhaps that was specific to Sunday’s, but the first receptionist I spoke with or their website should’ve mentioned that), and then the day i tested the receptionist over the phone said they weren’t taking any walk-ins (despite the fact that 10people without apts were ahead of me in line). Seeing as the wait time for tests in Manhattan was ~3-4 hours Sunday 11/22/202, my 2.5 hours spent in line/at the clinic wasn’t bad. It was frustrating to watch 15-20 people walk straight into the clinic without waiting because somehow they navigated the apt process. I definitely spent over 5 hours researching and calling clinics in Midtown. This is evidence of our unpreparedness to handle this very expected autumnal...

EDIT* They replied but focused on the one thing I didn't care about - after I admitted it was an issue on my end. As much as I didn't want to have to pay $100 I did. My main focus was on the lack of professionalism from the doctor and lack of a better diagnosis. I understand that is difficult without labs. But I had a severe allergic reaction to the antibiotics they prescribed even after telling them of my allergies to a similar one. And as previously stated all they gave me last time I came into the office for similar symptoms was pain meds. So office manager if you are seeing this again, the $100 albeit annoying was fine, the front desk girls were sweet. It was your PA whom I have seen multiple times now which made me feel even worse (while I was sobbing in front of her). So... do better. The two stars go towards her, not any one else in the practice. I truly hoped that when I went I would see someone else because I had already felt belittled by her in our first encounter.

ORIGINAL:

Felt belittled by the PA. Tried to explain I had been in for the exact same feelings months ago and was just prescribed pain meds (naproxen) the first time. This time she decided to give me amoxicillin. Didn’t give me a full answer. Said it could be a myriad of things from the flu to tonsil stones. And even if it was the flu “it was too late to treat it”. I do admit I had a snag with my insurance (thank you US healthcare) so I couldn’t afford any lab tests on top of the $100 appointment fee but I had a Covid test the previous day which was negative.

Told her my lymph node was swollen and she barely touched where I showed her and blamed it on tonsil stones (which I’ve had on and off my entire life and never had...