Tory Burch — Local services in New York

I ordered a ring and through no fault of this Tory Burch location, the package arrived and had been opened and the contents stolen…most likely by FedEx. I spoke to several employees and all were extremely courteous and sympathetic to what had happened. I would have given them 5 stars but it did take quite awhile for the issue to be resolved. I bought the pave ring in gold as a birthday gift for my Granddaughters 16th birthday and although the replacement came after her birthday she loves it. It’s beautiful and did not disappoint! I’m thinking of ordering one for myself! A special thanks to Jess for...

I had a mixed experience at this store. Melissa was fantastic—she helped me with a return and handled everything with patience and professionalism. I really appreciated her support. Unfortunately, my interaction with her colleague Vivianna was the opposite. She was rude and dismissive, and it was clear she lacked basic customer service skills. When you can admit the online return process doesn’t work properly sometimes, it's unacceptable to place the blame on the customer. Her attitude was unhelpful and frustrating.

Great service from Melissa, but the experience with Vivianna left a...

A truly lovely shopping experience in Soho ✨ The Tory Burch boutique in Soho is a refined little gem in the heart of New York. The welcome is both chic, warm, and attentive. The sales associates are helpful without being pushy, always ready to offer tasteful advice and guide you through both signature pieces and more exclusive collections. The setting is elegant, the atmosphere relaxed, and the customer service lives up to the brand’s reputation. Always a pleasure to stop by (and often… hard to leave...