United States Postal Service — Local services in New York

The most HORRIBLE service I have ever received! To say this is a FEDERAL building the customer service is HORRIBLE!!!!!! I visited this location on June 21,2018 to get a new passport. I waited in line 15 minutes before they opened at 10am. The receptionist was late so I went to the window to advise the staff it was after 10. The woman responded in a condescending tone that the office did not open until 10 and then realized it was already after 10am. I received no apologies for her abruptness. When I returned back to the center, the humility began. The receptionist who was already late was EXTREMELY RUDE! The man in front of me wanted to ask certain questions about his application but because he was not applying for a new passport she immediately disregarded him and his concerns. I was shocked. After she dismissed him I was next. When I stepped up to the counter I asked which documents I needed to submit. She rudely responded that I should have read the first page. She then began to dismiss me because I did not have copies of my documents. I anxiously asked her where I could get them done immediately and how long the process for her to process my application would take and she repeatedly dismissed me out of the line. After receiving HORRIBLE customer service i informed her that her attitude sucked. She then began yelling at me in front of other customers telling me would not assist me when I returned. Shocked at her behavior, I went to look for a manager. The manager was shocked as well and assisted me with the copies and advised I return back to the line. I felt intimidated but I insisted on receiving the service I was there to receive. When I returned back, again she yelled she was not going to assist me. i patiently waited until it was my turn and she refused to assist me. I began recording how she behaved. I have video evidence of the attitude and discriminating behavior she displayed. She provided ok service to future Caucasian customers but gave the African American customers POOR service! I was in disbelief. I can go on about the rest of the story but I plan to escalate this service to corporate and the better business bureau. I have her name, video evidence, as well as a returned phone call from the manager who swept this under the rug and allowed...

This place is absolutely horrendous. I would rather pay double on UPS or FEDEX fees then EVER step foot inside this post office again. I live in Battery Park area and this is the post office closest to me. I waited in line on a saturday afternoon for over an hour. There were only TWO windows open, which is ridiculous. One of the windows was moving faster than the other and when i got to the second window i knew why. This woman was SLOW!!! If she moved any slower she'd be moving backwards. I said i wanted to send my package the cheapest way possible then she measured the box 4 times bc she couldn't remeber the dimensions. Maybe if she turned down the R&B music it wouldve helped her focus better. Then when i said i wanted to purchase insurance she said i couldn't because i said i wanted it sent the cheapest way possible. I said no i could and that is one of the questions that you are supposed to ask me which i just saw appear on the payment screen. The she's like fine I'll void it. I said i send packages all the time and in order not to hear me she started singing the song out loud. WTF!!!! then she gives me the paper for the insurance and tells me to fill it out and wait back in the line!!! I said I am not waiting back in the line i have my husband and baby waiting and I said forget it i will just repeat the last transaction. She pushed my package back at me and it was a heavy box and was saying watch it don't hurt yourself. I told her i had never been treated so rudely and she told me to step to the next window and then slammed her window shut and began to scream. Unfortunately, she did not have a name tag on so i could not report her but how very sad for our country to employee such incompetent,...

This review is only related Passport Renewal for Minor, my experience with the postal agents regarding mail services is always professional. Unfortunately this is not true with the Passport Agents. This is two stars rather than one as this was a better experience than the last time but still a broken system. Instructions on website are unclear and contradict instruction from Postal Passport agents. They will take every opportunity with this to degrade you. Though some agents are worse than others. Keep in mind the rules change an these are only helpful if you are about to renew you child's passport, here are some tips to make it less dehumanizing: (1) there is an imaginary line you must not cross, so stay to the left of the agent (your left facing the agent), otherwise you will annoy the agent though there was no one else and others were waiting outside the area; (2) not found on the website but photocopies of parent's US Passports should be B&W and only the inside part with the information. No need to copy the outside cover; (3) Bring your child's birth certificate and a B&W copy of the certificate (copy both sides if there is useful info on the back). The instructions state that the agent will take the original but our agent gave ours back and demanded a copy, as if we were trying to make this process more painful that it is... luckily we had a copy; (4) bring a check for the state department payment only - the website did state this and use your credit card for the post office; and (5) don't repeat what the instructions to the your child from the agent... she gets upset that you try to help things along. It's her job to...