Unleashed by Petco — Local services in New York

HORRIBLE EXPERIENCE AT VETCO. after being checked in my children, pup and i walked over the VETCO inside of PETCO. KRISTI made eye contact, and offered no greeting other than "I'll take Niko (our pup)". We handed over the dog, and got him right back in under a minute, and were dismissed with a checkout slip. I asked about the complimentary nail clipping included with vital care, only to be met with a blank stare and rudeness from KRISTI the vet assistant. "We don't do that here, You would need to take him to a Vetco that does that". When I commented on how bothered she seemed by my question, which may have been obvious to her but unknown to me as a new puppy parent and customer, she excused herself stating, "I had a long day". No apology, just justification. The Attending Veterinarian, Dr. James Melendez was equally rude and dismissive. Not one bit of information was given during my visit. No care directions for my pup, No next steps, no invitation for questions... just a slip to checkout, blank stares and nastiness. The service received today is definitely noted as the worst service in any industry that I've received to date. Vetco is advertised as an inexpensive alternative to a traditional Veterinarian office, and the service received matched that. Non-service minded express Vets who lack passion or enjoyment in what they do. That was more than apparent today. When I complained with the gentleman who checked me in he shared that Vetco and Petco are separate and you never know what you're going to get with the team scheduled. He implied that sometimes they are good and sometimes they are not. I left enraged, confused, dissatisfied and with unanswered questions. The worst part is the doctor left me negative feedback in the notes on my pets record, saying that I was verbally abusive, which is untrue, and noted my puppy was matted. I’ve had my puppy over two months and he’s not been able to go to the groomers as we wait for his shots. If the doctor would’ve cared enough to understand, or engage in conversation about his care, he would have known that, rather than being passive-aggressive on medical records. Truly disappointing for a new puppy parent and a new customer and patient of...

I can't believe what just happened. Passed by the store and wanted to grab some food for my pup. I usually have a tote bag with me and I would tell the cashier not to give me extra plastic bags. But today I didn't have a bag. When I was checking out, I noticed a tiny sign at the cashier's that they are "plastic bag free" and instead I could buy an over priced, poorly designed tote bag. So I said I didn't want to buy a bag that I will probably never use again. She said she'll find me something so I made the payment. Then she couldn't find me something to put all the cans in, and she turned to the store's manager for help. He came to me with a judgmental look on his face, gave me a lecture about their store's policy, that they've been "plastic bag free" since A MONTH and that he'll give me a garbage bag and this shall NEVER happen again. I stood there, totally overwhelmed by the sudden and blunt critics, cautiously asked: "Do you.. prefer that I don't buy anything? I could return those and come back when I HAVE a bag." He said: "I'll give you a garbage bag this time but it'll be the last time that this EVER happens." You made your point, dude. Your mission is to punish all the evil people out there who don't bring a tote bag when they go shopping and they shall think hard about it at home, and return civilized and good. Oh no I feel so ashamed that I dare never come back here again....

This looks like the first bad review this place would get! But I signed up for the dog training classes for my Pit-bull terrier and I felt that we was discriminated against first because of the bread and our color. We are an African- American family that wanted to get our nine month old pup trained, we were so excited but our excitement turned into disappointment. The trainer Joe looked scared since we walked in with our dog. He tried to feed our pup and he growled and he dropped the treat and stated he can’t train our dog because he is aggressive. Our dog sense his fear and reacted. We are a loving family and our dog is loving once he gets to know you. Then he made a statement “ that he can’t believe our dog never attack someone” why would he make that statement as if to say we are treating/ training the dog aggressively. He wants the fluffy dogs to train not the big dogs. We took three trains to get to the location and it was a waste of time and money. Pet o never getting my money for any products in...