Union Beauty Salon — Local services in New York

I held off on writing this review because I really wanted to give the salon a chance to be better. But they didn't, so here we go. After getting 2 great haircuts, I went into the salon in November 2021 to get a blue color in a balayage. My hair is naturally black but it was already bleached from a previous balayage. The only thing I told the stylist I didn’t want was for my hair to look like it normally does (super dark and black). I wanted there to be a noticeable  difference so it didn’t look like I did nothing to my hair. Long story short, my hair turned out exactly how I didn’t want it: black, exactly the same as it was before. I was visibly upset and expressed my disappointment with the job, especially because it felt like they were rushing me out of the salon so they could get on to their next client. I paid close to $400 for my hair to just look black and almost exactly what it looked like on a regular basis. While I understand that, at salons you pay for a stylist's time, when a customer is clearly very unhappy with the results, in my opinion, I should have been offered some kind of discount either at that point or offered to have me come back again so they could fix it free of charge. I swallowed my disappointment and paid because the stylist, Ebony, usually does a great job cutting my hair and I didn’t want to burn that bridge. A couple weeks go by and my hair starts turning green as the “blue” fades out of my hair. Totally fine, I expected this to happen so I made an appointment to go get it done before NYE. The stylist canceled the appointment last minute. I made a second appointment to go in early January. This appointment is also canceled the same morning of the appointment. I tried calling on 1/22/2022 to try to make an appointment again  was told that I would receive a call back by the end of the day with options. I did not receive that call. I get a call back the next day and I am offered 2 times that don’t work for me and then told that the next available time is not until the middle of March.

I think my biggest disappointment is in the salon's customer service. Given that the salon had canceled on me twice, I had hoped that they would make an effort to prioritize making time available since it is now on them to accommodate me. I am even more disappointed that this lack of respect and professionalism appears to stem from the fact that I look young, dress on the casual side, and thus I don't think I fall into their typical clientele. Despite the great haircuts I received at the salon, everything else I have tried to do has not been great in both hair results and customer service.  I will now move on to another salon that will better respect my time and value my money. Just an overall disappointing experience despite the...

First-time dad taking my daughter for a haircut—she asked me to take her, and after seeing great reviews online, she convinced me that Union Beauty Salon was the place to go.

When we walked in, no one greeted us. We sat down and waited for about 5–10 minutes before another customer walked in. Only then did a hairstylist acknowledge her—and finally, us—asking how they could help. A stylist went to get the receptionist, who informed us that they don’t cut kids’ hair. My daughter is nine years old with long hair, so I asked if they simply didn’t offer kids’ pricing. I was more than willing to pay full price since she had chosen this salon. However, they still refused and directed us elsewhere.

I don’t understand why they couldn’t cut her hair, and the experience left both of us disappointed and confused. Given their great reputation, I expected better communication and service.

I give it three stars because one of the hairstylists on the other side who was busy with a client told my daughter that she could pet the dog and she was really...

Nov 2019: Union Beauty was great! Great vibes and Cassie was a fantastic hairstylist. She really listened to what I wanted, gave excellent consultation on what would work for my hair and what my options could include. Then, after the cut, when it didn't look quite how I imagined, she redid the whole cut so that it would! I love the haircut I walked out with. She went above and beyond and was incredibly friendly and fun on top of all that. Highly recommend!

UPDATE: I returned to Union Beauty today and was overjoyed to have Cassie work her magic again. I left Union Beauty with another fantastic haircut and I was so grateful for the attention, care and talent that Cassie brought to the cut. She really understands and designs a haircut with texture, style and maintenance in mind. The COVID precautions were thoughtful and reasonable — I was glad to feel like the stylists, staff and customers are all protected throughout the session. Highly...