Facets Fine Handcrafted Jewelry — Local services in New York

Facets reset an engagement ring for me 6 years ago. The goal was to develop an incredibly durable setting given my job and that I always wear my ring (sleep, shower, workout). Despite me being given a lower price than what they gave my husband and he paid we moved foward. Ring is beautiful and I love the setting. However I stopped in for the first time after the pandemic to have the setting checked and the woman said the ring needed "MAJOR WORK" and scolded me for not coming in sooner to have it checked and not having a maintenance insurance policy that would cover repairs. She quoted ballpark $2000 to fix the setting which was half the amount of the orignal work. I asked if the stone was secure and she was vague. She said this type of setting should be checked constantly. I told them I would have to think about it. Needless to say, I was angry at the situation. I then went to the non flashy jeweler who is around the corner from me to evaulate. He said the stone is totally secure. I trust this guy as he does basic work really well.

It is worth pointing out as well that when I originally had my engagment ring reset I also replaced a missing stone in my wedding band. When I called to pick up the wedding band they said they didn't have it and told me I already picked it up. When I said "no I didn't" they said "Are you sure?". They called back the next day saying they found it. She was apologetic but obviously thinking your band is lost was upsetting. They also "cleaned and maintened" my husbands Tag watch and it came out not working as well as before.

I will not go back here. They have beautiful pieces but the service has been horrible...

I realize this review is an anomaly but I’m finally writing it because I have given them many chances /. Maybe they are great when they are about to make a ton of money on an engagement ring but for the average shopper the woman there is pretty snotty . Pieces fall apart - 4 experiences over 8 years and none good. stones came off 2 DIFFERENT necklaces one was a gift one was mine - I also bought earrings for my mother and I hadn’t noticed small gold plating worn/ dull chipped ? off - they wouldn’t take them back ! They said she must have slept in them or showered in them - but she hadn’t worn them it’s just that they had been mailed as a gift and then time passed before I got to return them - very snotty encounters all three times. Response to stone coming off my necklace (and luckily landing in my bra )... Again in condescending tone “. You probably sleep in the necklace ...” actually no I’ve only worn it a few times - They said they would put it back on for $60!! $60 to put wire through the stone and twist it? She said “well could you do it ? No you couldn’t “. Ok so they don’t stand behind the work of the pieces they commission.

also , my brother in law bought quite an expensive bracelet for my sister - it was lost / slipped off first time she wore it - This can’t be a real complaint as perhaps she didn’t secure the clasp correctly ? but maybe clasp was faulty - anyhow , they’re not very pleasant people and needless to say ZERO of the four pieces of jewelry that my family members or I had are...

Update: After a very difficult experience with a new staff member, the manager personally reached out and helped resolve the issue in a timely and very kind manner. While the issue with the new staff member was not okay and left us feeling terrible, the manager really turned it around for us and showed that facets is still a place that cares about their customers and their jewelry. Thank you to Irina and Gaby for ensuring we have only the best memories attached to our wedding rings.

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My partner and I recently got our wedding rings at Facets. We had help from the absolutely amazing Gaby. Immediately we felt like she absolutely understood what we wanted and she took so much time with us trying to find the right rings and ended up figuring out a way to use part of my grandmothers ring to make one of them. She also helped us find something within our (admittedly small for wedding rings) budget and we didn’t feel pressured at any point to increase or change the budget or what we wanted. We’re just beyond happy with what we both ended up with, both rings are better than we imagined they would be and they perfectly feel like us. Gaby is a treat to work with and we both really recommend going to her!!

I can’t remember the name of the jeweller himself, but the ring pictured with the smokey topaz was made entirely by hand by one of the jewellers there. He did an incredible job and it turned out so beautifully. I couldn’t be happier!!

(I’d give to this whole experience 10 stars...