Sugaring NYC - Brooklyn Park Slope — Local services in New York

Decided to share my experience via this outlet due to lack of response from the customer service email provided by the front desk. Disturbed by the absence of higher level management within the business and their lack of response to rectify problematic service and experiences as per reviews posted by clients.

Level of Professionalism:

Front desk staff, at times, are unprofessional and some lack basic customer service skills, a friendly attitude and are not mature. I am concerned with deficiency in problem solving and communication skills of certain front desk staff. Often, clients are disregarded by the representative at the front desk, which is alarming when you want to report an issue with service and you have to deal with a staffer that doesn't have the aptitude to offer a solution, except for sharing an email to submit complaints and those complaints go unnoticed.

Sugaring Service:

Started my Sugaring journey earlier this year and found the perfect Sugarist (Kemali) that was attentive, communicated well and made the experience comfortable for a first timer. After my Sugarist moved on, I was encouraged to choose another Sugarist to continue services.

Currently, there are two Sugarist that I worked with on the roster that lack cultural competency when Sugaring Black skin. These two reps were extremely aggressive, dismissive and when communicating about level of pain when extracting the sugar, I was ignored and told to pick another Sugarist next time. When asked if I can get numbing spray, they often share that it doesn't work and not worth purchasing, that too was alarming.Why is Numbing Spray offered as a service online if the reps that are suppose to sell it tell us it doesn't work? What other option is available for customers?

If you're willing to play roulette until you find a Sugarist that works for you at this location, and if you're susceptible to pain, you may want to numb your skin first. If not, you will leave with excruciating pain and later your skin will suffer the consequence of their lack of sensitivity to your skin, especially if you have Black skin.

Location:

Perfect location, in the heart of Park Slope and next to public transportation and there's always parking available.

The waiting area and rooms are clean and aesthetically welcoming.

Overall:

Enjoyed transitioning from wax to Sugaring and it is a bit more painful than waxing but the results are great. However, the experience has to be comfortable.

I suggest management contact clients that expressed concerns via google reviews and provide more meaningful responses, conduct spot checks at this location and change current communication practices to ensure clients are comfortable and happy with services, especially Black customers.

I do not think I will return to this location and currently seeking an establishment that can deal with Black...

Never again!! My Husband and I scheduled an appointment for 🍆🍑 sugaring plus a vagicial. They canceled the day (Saturday Dec. 30th) of calling to reschedule. Both of us are at work trying to correspond with front desk to reschedule though she seemed sympathetic it was no help because we were giving the only option of rescheduling for a further date. Then when we finalize the rescheduled date and time. We received another call about the time again and whom was avaliable to do my service. Fed up I suggest is it possible to change the location and that was confirmed . I was told 30% would be discounted from the total for the inconvenience. The front desk previously stated she asked the manager for assistance they weren’t willing to accommodate any more time due to being fully booked. Which is crazy bc you all are canceling. Very poor customer care practice. I asked several times was this noted so that if I go to the location which is in Manhattan adding extra travel costs would they see the discount or would that be sent in an email confirmation. She stated YES to both. I get to the appointment Tuesday the front desk states there was no note of a discount. I don’t know what’s going on with this location but this whole ordeal has left a bad impression on me to not want to do business with this company at all. The workers and management don’t seem to be on one accord with all of this disorganization. You offer a service you are required BY LAW to provide that service. You don’t have the staff for it than BY Law you shouldn’t be advertising it. Yes I understand life happens but to leave it on the customers to resolve when you are canceling is not right. You all charge cancellation and late fees. Be just as courteous as you expect the customer to be....

I got a lash lift & tint here. The end result so far is beautiful and exactly what I wanted, but overall the experience could use some help. It was my first time at this establishment and also my first time ever getting this procedure. The technician communicated absolutely nothing to me. She didn't ask if I had ever done it before, tell me her name, or walk me through any step of the procedure. Laying down with your eyes held shut for roughly 45 minutes with no idea what is happening is actually quite a claustrophobic experience, especially with your eyelashes taped up and having cold chemicals painted on. I never knew when she was going to touch my face or what she was doing. I was also left with some dye on my face and left over chemicals around my eyes. I had to ask for all followup information regarding care etc. Also, the radio was on & it was fully staticky and cutting in and out. I know this seems small and nit picky, this made a big difference to me, sitting in silence for 45 mins listening to crackly Dave Mathews Band cut in and out while your eyes are held shut is not a great experience.

Over all, the end result looks good, but for something that costs almost as much as a haircut I would really appreciate communication throughout the process. And preferably music that works, or none at all honestly. Even with the satisfactory end result I do not really want to go back because of how...