Urban Outfitters — Local services in New York

The worst experience ever happened to me in my entire life. Saturday is the only day of the week I may be able to shop in the city. After some errand shopping in some stores I decided to stop at the UO on 43rd and 5th Ave OMG I still can’t believe this had happened! For real! I walked in browsed the store and did not find anything interesting and it was a very rainy day already had hands full with shopping bags and it was late in the evening anyways on my way out of the store I opened my bag to get my rain poncho the security guy stopped me and literally said he saw me when I walked in the store I had one bag but now I’m walking out with 2 bags? The shock! I was like are you serious? And wanted to check my bags! Without hesitation I gave him my bags and he was like would you open the bags I started opening the bags from other stores and really shocked that this was happening for real and he did not even apologize or anything I started asking him how he would even say that? And asked after the checking of my bags that I would like to speak to the store manager. A lady came in all she had to say why was I talking loud as if I was supposed to be happy about that? And she was even louder then me when I explained to her what happened she wa like he was not rude I was double shocked. She gave me attitude and never apologized she even said she is done and invited me to leave the store telling the guy this is trespassing “ I guess she meant about trespassing the loud conversation this turned into! Because I of course had nothing from the UO store Idecided to call the customer service for an official complaint and the that manager kept giving me attitude not even willing to give me her name! What an embasserment what a shame. A store like UO have these individuals that disrespect their customers. I’m a man of integrity and honesty very offended by this, I’m cooperative and have nothing to hide but there are certain things in life you can never let go mainly...

I’m leaving to go back home today and all I have to say was my visit to this location was my most memorable part of my trip. I am a disabled 53 year old woman meaning not a lot of places take me seriously when I need help and tend to point in the direction of the product and leave me to wander in my chair around a store (which most aren’t handicap accessible) or just blatantly ignore me. But here, as soon as I walked into the store I was welcomed by a bubbly young man and then a young woman I believe named Shaniyah, stayed with me and helped me until I was offered answers for a bag I deeply wanted. I bought a buckled bag a year ago and happened to lose it on the train and went to see if Urban Outfitters still carried it. Although she wasn’t quite sure of the product because all I offered was a description, she still stayed with me instead of pointing me in the direction she believed it was in or sending me off to another employee. And I thought New Yorkers were mean! I am old so I have bad memory, as well as a disabled woman but she did not lose patience with me and that is what I appreciated the most! After she tried the best she could to find my bag she called over her manager, an extremely sweet woman that furthur helped me and although I unfortunately did not get the bag back, I left the store with a smile on my face. Thank you for your outstanding customer service it means the...

I visited Urban Outfitters on Fifth Avenue at around 11:45 am on a Sunday. There was only one check-out line despite the fact that it was about 5 customers long. Why were no other registers opening? When I finally made it to the front of the line, the clerk did not greet me -- no "Hello," "How are you?" Nothing at all. Dead silence. Her demeanor was cold and resentful. Perhaps she was bitter because she was the only clerk on duty. That, however, was not my decision -- it was her management's -- and she should not have taken her silent fury out on me. I was not offered a receipt, or even the option of a receipt.

This is a terrible store. The clothing her is wildly overpriced, and for that astonishing mark-up, the service should really be at least minimally polite, not childishly angry and offensive.

The employees at UO on Fifth Avenue in NYC are in desperate need of basic retraining. The amount of effort it would take to be civil to customers is astonishingly minimal. Why UO employees at the Fifth Avenue location are not capable of such simple, effortless humanity is a total mystery. But there is no excuse for it. This store should be outraged by and ashamed of its terrible staff -- and worst of all, its evident unwillingness to train them to adhere to basic principles of courtesy...