Vanity Projects — Local services in New York

I would highly recommend looking for another place for your nails. The name got to their heads and they are much more concerned about the money you’re paying them than customer satisfaction. Let me elaborate on this. I made an appointment to get my wedding nails done here (yes, it’s a big day ) so you would think they would make it as magical as they advertised on their website. When I arrived to the place I had gel on one hand that needed to be removed. The nail tech suggested she will only paint my nails one color ( no design) because it would take her 30 minutes!!! To take off my gel. So I’m assuming it would be an hour to remove the gel from both hands?! It’s ridiculous. I explained to my nail tech, I respected that but when I made my appointment that should have been one of the questions asked being that no nail salon I’ve been to requires 30 minutes to remove the gel from one hand. I declined the service because there was no way I drove (1hr 20mins) for one color gel. At this moment, the receptionist Alejandra comes over and asked me “ if there’s anything she can help me with” not even introducing herself or acknowledging the situation as she was in the room the entire time. I explained to her I was declining service because I was not okay with getting one color with no design. She proceeded to say “ I understand but our protocol is that I would have to charge you for a full service” This is when I was extremely dissatisfied. Not only did she not try to diffuse the situation, she automatically just explained to me that I needed to pay for something I didn’t get done. on top of that she explained that I should have informed the front desk I had gel. How ridiculous is this- if it takes 30 minutes per hand to remove gel in the facility that needs to be something they make the customer aware of when making the appointment to know what to expect. I told her I wasn’t paying a single dime and she proceeded by saying she would provide me with the manager’s email so I can reach out for them to review it ( after she charges my card) She was so inconsiderate, unprofessional and clearly has no sense of awareness for customer service. She tells me to go over to the front desk to see if she can accommodate my appointment and says “ lucky for you (excuse me?) I have good news. .There’s another appointment at 5 pm.” My original appointment was 10am so I explained I couldn’t just hang out all day there because I’m not from the area and I had a lot of things to get done. She responded very sarcastically “ oh you don’t need to hang out in the salon you can explore the area” At this point, I realized I was wasting my time with someone who clearly didn’t get the point of it at all and told her I wasn’t interested in any service and she proceeded to mention that She would charge my credit card on file because those are the protocols. But if she was so okay about the protocols how come realizing that they failed to make my appointment correctly was failing to the protocol to begin with. After a back and forth I remember asking her what was the credit card on file and they didn’t even have anything on the account so I walked out. The fact that she was willing to charge my credit card without any service being done, completely ignoring the fact that they failed to communicate their expectations from their clients and how unprofessional and sarcastic she was, I would never return to this place. I can’t respect businesses that care more about the money and quantity of people they take; than making actual connections with their clients and making us feel like our money...

I usually have a good experience here but for the last 3 months they’ve really been dropping the ball and I finally had it today.

Issue number 1: Something is always happening with their nail techs so they always need to reschedule. It seems they switched the hard gel to something cheaper because my gel used to last me a month and the last 2 times I’ve done my nails they fall off the next day or a week after. 3.The receptionists have no idea how to deal with unhappy customers.

I scheduled an appointment at 1230 today because I had another appointment at 3pm. Vanity projects calls me midweek telling me they need to switch my appointment time to a later time AND switch my nail tech. Fine. I have enough time to get to my next appointment so it’s not a big deal. But when my nail tech was done I realized I had made a big mistake in being so easy going. The design did not resemble the picture I was shown in the slightest, but the issue was that SINCE THEY SWITCHED MY ORIGINAL TIME I COULDNT STAY AND FIX MY NAILS BECAUSE I HAD TO GET TO MY NEXT APPOINTMENT.

I told the receptionist that I was extremely unhappy with my nails and I showed her the picture I was shown and the finished product and she had the audacity to say it was cause the two colors I used are similar. I told her that I didn’t know what the issue was but the nails looked nothing like the photo. She proceeded to say “your total is 52 dollars”. That’s it. Didn’t offer any solution. I would not recommend going here and sorry Yuri you need more practice. Quite honestly, I’m disgusted. I would think they would treat their customers that frequent this location with just a LITTLE more respect, but nope that didn’t happen. They just want your cash and will dead ignore you if you express anything other than complete elation for their work. Anyways enough talking here’s a pic - you be the judge ! Let me know if you think vanity projects nailed it.

UPDATE: 06/25/2018 After I expressed my unhappiness at the shop and on instagram - a friend of mine who saw my Instagram post provided me with the owners email. I emailed her about the issue and I’ve added a screenshot of her response. Let’s just say providing quality customer service is not her forte and it also seems like she doesn’t know google reviews can be edited once an issue is...

I have been a loyal customer of this establishment for the past year and I have been coming here every 3 weeks to upkeep my nails. Once a finish my appointment I schedule a follow up three weeks after to make sure my nails don’t break , and did so this last time except they canceled my appointment because of a policy change (which in my opinion is completely unprofessional) they could have informed me about policy change at my next appointment and let me know for future appointments this is how it will work! We are all busy and we try to make that little time for ourselves each week and I am very specific about scheduling and my availability. If you want me to value your time then value mine! They sent me an email stating they had canceled my appointment. This is unacceptable . I made my appointment prior to their policy change so is it to much to ask for to have kept that appointment and then inform me about future policy thereafter

I spoke to the manager on the phone and explained to her that I have been a loyal customer for over a year now and if there could be anything done on their side due to lack of effort on their end to treat their loyal customers with the respect we deserve for supporting them all this time. I am going on a trip next week and could not find an appointment before this trip available online. By the time I return from this trip my nails will be destroyed. Which is why I specifically made a follow up appointment the week prior. I asked the manager if they could move someone around or at least give me a Free one color gel when I return to show their good faith, and her response was to blame me for not checking my email

If this is how a business treats their customers that’s been supporting them for over a year then I don’t think they should have any supporters at all. I have referred tons of friends to them and I haven’t gotten anything in return. Not even a thank you. Is it to much to ask for to be treated with respect as a loyal customer or do you just not give a damn about your customers?

Very very very disappointed in this kind of...