Vans — Local services in New York

This store female manager is horrible. She doesn’t know what customer service is. I went to this store to pick up my web order. I got a email on Nov.13, 5:42pm. The email said ready for pick up my order. The item will keep for next 3days. That means until Nov. 16 Thursday. Today is Nov. 16, Thursday. When I told the lady who work at the store she just looked only one side of the shelf behind the register(There are more shelves) and she said “my order already returned to the warehouse because I didn’t pick up in 2 days. I have to reorder the item.” I knew that my order is still there so I tried to explain when I got the email and what email said. But she didn’t listen at all and tried to talk over me. Then she ignored and left me. Her attitude is unprofessional. I was not rude. I’m not kind of person. I didn’t give her any bad attitude. I just asked to her “can you listen?” Because she didn’t listen to me. Because of I’m Asian woman??? Because my English is not perfect ? Her action made me feel like that.

I had to talk to other staff to get my order. And then she explained what happened to the male staff. She asked my name again and made sure my order shipped to the store. And then she found my order!!!!!!!!! She just pushed the box to me and said here we go. Is this right?

She told me the wrong information at first( my order already returned!) but she didn’t apologize. She waisted my time and gave me super bad attitude. I don’t know why she did like that. She already had a bad day!? But that’s not my fault. I said “I need apologize from you because of your attitude and gave me wrong information.” But she said “Don’t treat me like a child in front of your kids!!!!!“ What !? What’s wrong with her!? I was with my children. My children got shock because of her attitude to me. My children already knew she was wrong before I explained. If she bring about my kids like that she had to be a role model to the kids. We all make mistakes but the important thing is what you do after the mistake. Learn from mistakes or apologize. I don't think she has the ability to be in charge. She showed this attitude to other employees as well. That’s not good for the company.

Most worse thing was … she is a store manager. I asked the male staff to let me talk to the store manager and he said that’s her… this is horrible. A manager supposed to solve a problem but she create unnecessary problem. She doesn’t know what customer service is. She has to go to training for that or the company has to change the store manager. I feel sorry to other staff who work at the store. She doesn’t respect any customers. She is a black woman who looks like around 30th years old.

I found other people posted bad review about her here. He posted one week ago. So that’s not mine. In this short term at least two customers complained about her. Vans is this all right? I sent email to the company but I received automatic response only. Maybe they don’t care.

I purchased clothes and a bag at different Vans stores in this couple month. The store’s locations are in Hawaii and 14th street in New York. Each store staffs are nice & friendly and professional. I was happy to get some good items. But I won’t go to the 5th avenue location anymore. This experience is...

I was in the Flag Ship Vans store on Tuesday and I was going to write a stellar review for Sky who helped me out- he is amazing, but when reading other reviews I saw a comment about someone being insufferable and the store being great. I need to comment, my experience with Sky was amazing because of the insufferable cashier who only gave me one shoe, then proceeded not to help me, then sent me back up stairs to Sky who did what she could have done to help me- now that is insufferable. Maybe the girl at the register should do her job better. But this review is not about the 3 minutes I spent with the girl who did not care and blank stared at me, this is about the wonderful Sky who helped me. Thank you again you made all of our day and we continued to talk about you in ever store- if any store had half the service of Vans then our trip would have been even...

Vans Store on 5th Avenue:

I recently had a very disappointing experience at the Vans store on 5th Avenue. I accidentally left my bag in the store, and although the staff returned it to me within five minutes, I discovered that $280 in cash was missing from it. This money was my salary, and losing it has been devastating.

When I asked the staff for assistance, they were unhelpful and refused to let me review the security camera footage. I expected more support in such a situation, but instead, I was left feeling frustrated and helpless.

I’m deeply disappointed by how the staff handled this incident. I hope the store management takes this feedback seriously and implements better protocols to assist customers...