Williamsburg Garment Company — Local services in New York

I hate to write a negative review, but this must be done, and it unfortunately echoes the experience of those who have left one-star reviews in the past.

I'd wanted to get some shirts and pants altered, and I'd found WGC via Google. They seemed top of the line and professional. When I visited their space, I found that to be the case. I decided to have a shirt and pair of pants altered. The shirt was quick and great. So great that I brought another shirt to them. Again, quick and great.

My pants were another story.

They were supposed to be done in 4-6 weeks. When I went to pick up my second shirt, they said they were very behind. I said that's fine, how bad can it be?

Oh, it was bad.

I didn't hear anything from them at all. No communication. I emailed via their support box on the site, heard nothing. Called, and then was told they'd never received it, but that I'd hear back that day about whether they'd already begun working on my pants. I did hear back from them, and, after three months, they hadn't even begun to work on the pants. So I asked for them back and a refund.

I picked up the pants, the owner apologized, which I appreciated, and he said I'd receive my refund a few days later. It's been two weeks, I've emailed multiple times, and have heard nothing. I don't have time to play these games, so I just disputed the charge via my credit card company.

To be fair, I do think they're very backed up (supposedly the dude who does alterations took a month off without any notice), and they're generally nice in person/on the phone, but I can't deal with the lack of communication, especially when missing deadlines by a long shot, and then have to basically hound them for my refund.

Wishing them all the best and I do hope things improve,...

Nightmarish experience with Williamsburg Garment Co.

TLDR: Pretty sure an employee stole my ~$400 vintage Levi's that I sent in for repairs.

As for the details: I sent in a pair of vintage Levi's to have a couple button hole repairs done by them. Website says 5-7 days turn around time. The jeans arrived to them October 1st and still don't have my jeans back. It's now been 2.5 months of them having my jeans.

I've probably sent 15 total messages across all their channels (email, chat, Instagram) regarding the issue and haven't received one reply back. Fed up, I called them and the employee basically said "oh yeah we don't reply to emails there's too many". And then he explained that my jeans are set to ship "next week". Next week goes by, nothing. Another week goes by, and I FINALLY get a shipping confirmation by UPS.

I check back after a couple days and the tracking number now says "shipping label voided". Called them again right now and they said "oh yeah that's not the right tracking it's actually this USPS one and it say's it was delivered yesterday". Keep in mind, I received no official tracking email just an employee saying "this is the tracking xxxx". Worst of all, I had NO package delivered. I was home all day yesterday. Watched the USPS guy go by and there was no package.

I explained this to them and they said "Well uh, show's delivered on our end so there's nothing we can do".

So yeah, I'm now out on my favorite pair of vintage and beautifully faded one of a kind Levi's that were probably valued at $300 not including the $100+ I spent on repairs. I'm 90% sure Williamsburg Garment Co. had something to do with this. Complete and utter bullshit. Avoid this company...

solid quality of work, poor communication. i put in a take-in waist alteration order for some denim at the end of july. maurice gave me an estimate of a month or so. the work ended up taking three and a half months—which, honestly is fine with me; i didn't pay for rush service, and that was just the amount of jobs they had queued up.

my gripe is that after seven weeks or so, i started calling in to ask about the status of the work. each time when maurice picked up, he'd tell me he didn't see the jeans on the shelf anymore which means work had started. he'd then tell me he'd get back to me via email or by phone about the estimated time. this happened zero times, even though i started calling once every coulple weeks. a different person picked up eventually, and did get back to me, telling me it should be another couple weeks.

i get that many customers may react very poorly to being told their order will take several months longer than expected—but i don't think this is an excuse for just trying to get them off the phone and dodge the valid question. i would have appreciated a "we're backed up with rush orders, and it might take another month or two". radio silence does not build trust.

on the bright side, the alteration was done exactly to my request and the work is really quite invisible. time will tell how well it holds up. i don't mind waiting longer for quality work—i would just appreciate it if i could be told that...