DICK'S Sporting Goods — Local services in Newnan

I wanted to share my recent experience with Dick’s Sporting Goods in hopes that it leads to better customer service for future shoppers. As a lifelong Division 1 runner, I’ve always invested in quality footwear and never had an issue with any shoe or retailer—until now.

I purchased a $175 pair of running shoes from Dick’s, which unfortunately caused me to develop Pes Anserine Bursitis. When I attempted to return or exchange the shoes, I was told that I could not because they were considered “unsellable,” despite the clear discomfort and injury they caused.

In contrast, brands like HOKA stand by their products and prioritize customer satisfaction—offering returns and exchanges regardless of wear. That level of commitment to their customers makes a difference.

This experience has led me to a decision: I will no longer purchase through retailers that prioritize policy over people. Going forward, I’ll be buying directly from brands that stand behind...

Waited in the checkout line around 11 this morning to ask a question because I didn’t see anyone on the floor. I wanted to see if an item was instock. I was waiting for awhile and other customers began to get in line. The cashier called for help to get the line down and the gentleman that responded appeared annoyed that he had to come to the front. I just so happen to be next and when I approached him I asked was the new line of Stanley’s out. He sharply said “what I have is out”. I asked him did he know when they would receive them. Again, he sharply said no, I don’t with a slight annoyance. I felt like I asked something wrong based on his mannerisms. Unfortunately, the gentleman that assisted me appeared to be a supervisor/manager. If that was indeed what he was, I really hope he was having a bad day and this is not how he acts and treats customers...

I’ve been shopping here for years but the last 2 times I have been to this store makes it hard for me to continue shopping here. The cashiers are absolutely worthless and slow. Today, there were 3 employees at the register talking among themselves. We put our items on the counter and were ignored for a few minutes til they were done talking. Then one decided to actually do his job. While scanning our items he keep looking around the store/ past me and continued talking with co-workers. He realized after he scanned most of my items that he wasn’t actually ringing anything into the system. Maybe they should pay more attention to doing their job instead of having social hour at work. Looks like Academy Sports will be getting...