west elm — Local services in Niles Township

I was shopping for a coffee table for a new condo and one caught my eye. I had difficulty getting a sales person to assist as they were working something out related to another issue and seemed annoyed by my request for assistance. There was no price tag on the table, then one of the sales persons was able to look it up for me online but I was told there were none available left in any of the stores. So I inquired about availability of the piece on the floor. She said she would have to take my name and give it to her manager who wasn’t in but who would call me. I gave her my name and phone number but I never received a call. It was a $500 table that I would have purchased on the spot but she apparently didn’t have the authority or desire to sell the table. A lost sales opportunity and the manager never...

The only reason I am giving this store one star, is because there is not a section for zero stars. I purchased a comforter last week, costing me $175.00 I wear a face shield not a face mask. I work retail and wear my face shield every day. I was in the mall at Old Orchard where no one said a word to me.i walked into this store and was met by a women who did not even take me to the side to humiliate me in front of customers. You are not allowed in the store. I explained her like I did in this email. I was then met by the store manager Where I said no one in the entire mall has said anything to me. I said to the manager I’m ready to cry, he then turned around and said what for? OMG!!!!!! A little insensitive don’t...

Never knew buying furniture and schedule delivery was so hard. Had to call 7 times to get the order status 3 weeks after I placed order, still didn't get the clear answer, West Elm, scheduling, and so called "hub" keep tossing the calls to each other, one tells me they're ready for delivery the other tells me item is missing they don't even know which, no follow up calls ever, keep telling me I'll get a call which I never did, and now they're telling me all items are ready it was just a note to confirm the no. of items with customer. WHAT??? after being on the phone over an hour each call I made over the past week, no one ever knew what was going on??? I would NEVER EVER buy furniture again...