HomeGoods — Local services in Niles

This HomeGoods store is always clean, well-stocked, and the employees are very friendly. My biggest issue is that at any given day or time I frequent this location, there are associates everywhere on the floor. Today, I went in looking for fall decor, and I counted 5 associates in one tiny section of the store organizing shelves. There was absolutely no room to even walk around and look. Two more employees were standing in one of the kitchen aisles catching up with one another for over 20 minutes, while I continued to wait to look at placemats because they were blocking the shelves. It was overwhelming and all I wanted to do was leave. HomeGoods is already difficult to navigate with the narrow aisles and displays of items. They need to find a better time of day to stock products; perhaps in the evening or morning before patrons are allowed...

I know this location is new, but do yourself a favor and go to the Boardman location instead. I was hoping that this location would be in a large building, but unfortunately and like many other Homegoods locations, this building is simply too small for the clutter and the aisles are TINY and overflowing with items on either side. You could barely navigate the store with a buggy without running into merchandise and other people. I overheard 3 other people in the store mention how the store was jam-packed with clutter, felt claustrophobic, etc. I could've spent a good hour in there buying stuff if it weren't for the anxiety I felt as a result of how narrow the aisles were and how little walking...

I love this store but I feel heart broken every time I go in there— there’s a manager or some sort of team leader (short brunette girl with a loud voice) who ridicules the work of obviously new employees every time I’m there. I’ve heard her on more than one occasion criticizing two different employees who were older women and visibly trying to learn and do their best to organize and stock shelves. All she does is tell them that what they did looks bad and nothing is right. I’ve literally found myself standing there with my mouth open. Managers should not be doing that in front of...