Michaels — Local services in Niles

I was horrified by my experience in this store today. The manager (Glenn) acted in a very threatening way towards my son and myself. I was in the bead aisle and my 11 year old was in my line of sight with his brother. He sat down on a shelf (which he was wrong in doing) but what transpired after was completely shocking. This manager came at my son and told him to get off the shelf very meanly. As my son was getting up he lost his balance and sat back down briefly to gather himself. The manager had started to walk away but then turned, walked back and very aggressively said “did you not hear what I just said” and pushed my son off the shelf. At this point I looked over (he didn’t realize I was watched the entire event unfold). I said to him at this point, if you have a problem address it with me, I’m the parent. He said I already addressed it with him and he’s old enough to know better. His tone and attitude continued as he further yelled at my son and I said once again, address me, DO NOT TALK TO MY KIDS, I’M THEIR PARENT! At this point my kids are in shock as the manager comes down the aisle in a threatening manner with his shoulders and finger waving in my face. I’m usually pretty self restrained but at this point I found myself in an defensive stand unsure of what he would do next. He yelled at me for a couple minutes and then took off to the front of the store. The couple the next aisle over were in disbelief over the entire event. I had over $200 worth of merchandise in my hands and shop in Michaels stores regularly as a jewelry business owner. I cannot believe how my sons and I were treated today. I called the corporate office but was told the district manager would be in touch with me since he was the Niles store manager. I am still in shock and disbelief over the...

Great store- just wish they would choose another name as to not make me confused as my name is Michael. Maybe a name that is not as common would be better, like Eugene or Mitchell. While I was in the store, I was confused multiple times by people who I thought were saying my name even though I live out of town. I grew up around the area, so I thought it was possible someone could have been calling my name, but it turned out they were just saying the name of the store. I never had that problem at hobby lobby, but I've also never met someone named hobby, but I have met one bobby and one lobby. The fella named lobby was strange l, but very nice. Even with all the confusion, I do prefer Michael's more. I just wear headphones when I walk in so I don't think anyone says my name.

Ps: I had problems at hobby lobby with people talking about Michael's (the craft store,, not my house), which made me lower the rating for hobby lobby. They also had too many lights. I also thought their automatic doors opened too slowly. Otherwise, it's fine.

Another thing about Michael's is it's near a Buffalo wild wings, which is convenient. Some people refer to it as bw3's, but I'm not sure why. I like getting the spicy garlic sauce because I like spice and I like garlic. Nit sure why- maybe it stems back to my childhood because my mom always used to give me spicy food. But I love eating the spicy garlic sauce after shopping at Michael's. The other thing is bw3 aka bdubs aka buffalo wild wings is way less likely to have people talking about Michael's, so it's not confusing.

Also, be sure to go to Michael's before bdubs if you're eating wings because they sometimes get messy. I usually use the wet wipes, but it can...

Wish I could give negative stars. The store manages is as ignorant as other reviews suggest which is a total shame for the Michaels brand. I can only hope Bob treats the employees better than the actual customers. I’m sorry bob but if you’re to lazy to do your job maybe consider quitting instead of making it a point to be rude to others just because you’re clearly unhappy as a person. Had placed an online order and Bob left a very rude voicemail for me while I was at work basically confirming laziness. When I tried to call back to state I didn’t want my order of balloons blown up prior no one answered the multiple times I tried to get through. On top of that when my sister went to pick the order up for me 3days after I placed the order due to being sick and I had 4 days to pick it up himself or he had one of his employees blow them all up way prior.. I didn’t want the balloons blown up but also in his way of trying to not do the work at time of pick up had pre blown them up so they had already started to deflate. Really disappointed as these were for a child’s event and will never make the mistake of placing an in store pick up here again. Hope they make better management decisions for the sake of the customers, this location and the...