Chartway Credit Union — Local services in Norfolk

If you looking for a Harley Davidson, they are partnered with southside harley and will give very good rate, they beat navy federal by 2%. However the only way they let me pay is with check (I hate writing checks) and They make you bend over backwards for the loan. Had to provide riduculus amounts of information like home of record actual address which was 14 years ago, so I don't remember what my address was then. They wanted 3 checks predated for the next three payments (which I thought was weird and kinda don't like) and I don't carry checks, so as a result I had to wait till next buisness day because it was a sunday to get the bike. Also they wanted 2 years of service remaining of active duty which is put me in a predicament because I am at 19 months and not up for re-enlistment for 5 more months at least, so I find this rule rediculus especially since most banks only require one year. Don't try saying you do, your les tells other wise, which they require. So I had to get permission from the board or some one higher up anyways to be excused from this rule (they did, but total pain). They want four references which they call on spot before they will give you the loan. Kinda make you feel like they think your a thief thats going to take the bike and run. Its not like have bad credit, just don't think all that was necessary. Navy federal has always just given me a loan with just min. information about what I am taking it out for. Anyways, overall they were friendly and like I said amazing rates on...

I think I've been neglected and disrespected at the Raby Rd., Chartway branch for the last time. My parents have banked there since it was port alliance. I have been a member now for about four years. I've sat in the drive-through for as long as 10 minutes with no one else in line waiting for service. There are other times that I have sat in the drive-through with another car and we both are waiting for service. Today at 2:30 I entered the lobby and logged in at the customer service desk. There was no one else in the lobby no one in any of the offices. And two people behind the teller line neither of the two people behind the teller line, looked up and greeted me although there is no one else in the branch. Finally, a young lady came out of the drive-through window and ask could she help me. I advs I want to open an IRA and a money market account. She said she was new and unfortunately I would need to talk to one of the other two individuals there. I told her no thank you I would go somewhere else and told her why . I intend to pull all of my mothers funds from Chartway. I am not sure where I will be moving them yet. There's just no excuse. It used to be an...

This bank gave me the lowest rate when I decided to purchase my vehicle a year ago, and I now see why! I have amazing credit and am never delinquent on my bills. I dropped off my check in November which didn’t get processed by the bank until three weeks later. The bank charged me $80 dollars for the bounced check and said it was my responsibility for failing to manage my finances (WTH). I believe it was both our faults; the banks response was to ignore the issue until I decided to drop it. It gets better though!!! In December, I left Virginia for a month and was unable to physically drop off the check, so I decided to suck up the $20 fee and pay the bill over the phone; however, no one picked up the phone. I left various messages and I never got a call back. Now I’m being informed that I got charged another “fee” and that despite them receiving and reviewing the messages, they have decided to not remove the fees because of the previous month. I will be transferring my loan to NCFU tomorrow morning. Run before they take your money and...