Just wanted to say, I stopped in to look at and possibly purchase an Aventador from your dealership. I walked into Prestige Imports and was immediately looked after and taken care of. Great service and great people. Great cars as well. But i was notified to go over to Lamborghini Miami as they have the Aventador I was looking for. And I must honestly say the service was terrible. I walked in and nobody greeted me. I looked around and admired the amazing cars in the showroom. After about 5 minutes of nobody coming up to me, I walked up to the receptionist who completely ignored me and once I finally managed to talk to her, she gave me an extremely rude and entitled answer. All I asked for was to please see a salesman as I was interested in purchasing a car. Eventually, I was told to wait and one would be with me shortly. I waited for 35 minutes with 0 service or any acknowledgment minus a few rude glances. But I had at least 10-15 people around me and not 1 came up to help. Eventually I got fed up, as anyone would, and left. As I was leaving and walking back to my car, I had 1 person come up to me and ask if I needed anything (of course they had someone come out knowing that I am leaving, but yet again very rude attitudes) I told them I wasn’t interested as the entire staff was clearly not interested in pursuing potential customers who actually own their products, such as myself. Maybe it was because they were attending to the other people who showed up with gold chains and fake watches or maybe it was because I was in a rental car as I am on vacation and not one of my actual cars. But I wasn’t wearing bad clothing and I didn’t look like shit. Even then, I should’ve been given some service and not completely ignored. I just wanted to write this review to say the service at Prestige Imports is phenomenal and the service at Lamborghini Miami couldn’t be...
Read moreCip at prestige imports sold us our Cadillac Escalade. It was a used truck with relatively low miles and about a 3 hour drive from where I live. After getting a quick response from Cip from my initial internet inquiry he happily did a video walk around via FaceTime with me and even pointed out some cosmetic things I wouldn’t have noticed over a video to make sure I know what kind of product I was truly looking at. He took the time to help us negotiate a price with his manager and communicated great and even stayed late so we could drive that same day to him and buy the truck. We were in and out in a little over an hour and back on the road home. Even after the test drive and walk around he noticed a glitch in the rear tail light and without me even asking offered to replace the light at no cost. Within a week of getting home the light was shipped and was an easy install. Truck looks and drives excellent and couldn’t be more happy with the honesty and professionalism of Cip and his team. I Look forward to working with him again, hopefully to grab one of those...
Read moreIt was an absolute pleasure working with Luis Hinestrosa and the Lamborghini of Miami team. I live in a different state so had to purchase the car virtually and have it shipped. With the car being pre-owned I was a bit nervous, but Luis was there every step of the way with photos, vehicle history and additionally, he took the time to answer all of my questions quickly and concisely.
The actual purchasing process was super quick and I was able to do everything online. The finance team is well organized and there were zero issues.
The car arrived fully detailed, on time and in perfect condition. Luis made sure it was spotless before shipping and sent photos and videos of the entire process.
I was worried buying a Lambo basically over the phone, but I must say Luis was fully transparent, patient and seemed truly exited for me and my first Lamborghini!
I'm happy to be a part of the Lamborghini of Miami family and love my Sterrato! I will surely be stopping by the dealership on my next trip to Miami to thank...
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