Synergy — Local services in Northampton

I purchased a pair of Birkenstock's for my husbands birthday at Synergy in Northampton. I specifically asked the sales associate to help me with the size (they come in European sizes) and she got me two sizes too large. I specifically asked what the return policy is and was told with receipt - a refund and without - an exchange. Which suited me because I live 2+ hours away and wasn't sure when I could return if I should have to exchange the size. Surprise, when I tried to exchange (a few months later) the sales assoc. happily told me - sorry nothing we can do. I had the original tag on it and they had never been worn. The tag even has their store name. What a waste of my time, money and energy! Thanks...

Although expensive, this shop has a great, fun selection of shoes and clothes. I wanted to buy something.

I believe Synergy absolutely has a body-type bias for women's clothes. I felt unwelcome and it felt intentional and fat-phobic. I don't feel this way in a lot of stores. This is try #4 at Synergy, and you think I'm done.

Familiar brands that I know do XL and XXL. Almost universally, the largest size available is L. Went through 3 or 4 racks of new arrivals, withost items appearing freshly displayed and plenty of XS, S, M, and L.

This is stupid and bad, guys. L is average. This is a gross way to...

Synergy is a lovely shop full of helpful and caring people as well as all the best apparel and adventure gear. Their space is clean and organized. They offer all the best quality brands. Staff is friendly and personable and willing to help with any questions and requests promptly. Everyone there is wonderful but I received especially great service from Gary. I’ve been there a few times this week while I prepare for a big trip and each time has been a positive experience. I’ll be doing much more shopping...