Menchie's Frozen — Local services in Northville Charter Township

Menchie’s is a great idea.  It’s a concept waiting to happen.  It’s just not happening in this Menchie’s.

We went to find frozen yogurt and thankfully – we found this location.  It is conveniently located and easy and safe to get to by car.  The parking lot is a little iffy but navigable.  It’s a bit of a problem for folks in wheelchairs, however, or who have limited mobility.  There are a lot of little fences around that seem to give some order to the lot but contribute to a feeling of closeness.

Be careful.

The store itself could be cleaner than it is.  It’s got a special draw with its flavorful frozen yogurt but the metal seems tarnished and unpolished.  It’s not as shiny as I expect the intention is due to the décor they use.

There was no one at the counter when we arrived.  Half of my party went to the restroom.  A person clerk showed up from the back and gave me a whirlwind tour of the place and how to do things.  Prices are not prominently displayed but we were told that we would pay for what we chose by the pound.

There was a pile of buckets to put the yogurt in, so we took some and got started.  The clerk was still gone.  Some of the ink on the bottom of the buckets had flaked into other buckets so we took care with the ones we chose.

Right off the bat I went to the Mint Yogurt dispenser and started dispensing.  Along with yogurt I noticed a large piece of plastic had become dislodged from the machine and landed in the cup.  I showed it to my companion who urged me to tell the clerk.  I had to go to the back room and knock on the open door.  I could see all the machines, pumps and buckets so the ambience, what there was left of it, evaporated.  Eventually the clerk decided to return and bounced out onto the floor.  I showed her the problem and she took the bucket from me.

She said, ‘That happens a lot.’

With gloved hands she then fished the piece of plastic nozzle out of the yogurt and handed the bucket back to me.  I said, ‘I don’t want that.’  She replied, ‘I thought you’d say that.’

She then disappeared again into the back room.

I took another bucket and got some vanilla yogurt without plastic.

Just as we went to pay guess who showed up?  The ghost clerk, that’s right!

I went to the topping area and viewed the anemic strawberries.  Those I skipped and went with the Sour Patch Kids and Marshmallow topping.  All in all it was a good treat to have.

The tables showed more carelessness however.  They were covered with special adhesive advertisements that were colorful, however, they had not been put down correctly and had bubbles under them.  This made for some slight adventures when balancing the yogurt buckets thought it did prove to be a source of entertainment for the younger crowd who would have successfully popped them had they the proper instruments at hand.

We will try the place again but probably not...

I ordered via GrubHub for myself to pick up because I had my kids in the car with me. I left a note in the order what I was driving and that I couldn’t come into the store but would pull up outside. I pulled up and called the store to verify they saw me. The guy said he never got an order for me and then I needed to come in and just make my yogurt. I told him it didn’t make sense because I had a receipt for the order. He said OK just come in and make it. The whole reason I ordered online was so I didn’t have to go in. So I locked the door and quickly ran in, and no one was inside. When I called some young kid came to the front on FaceTime with his friend whom he didn’t hang up, but simply sat on the counter. Which was super awkward because I could see him staring up at the ceiling while I was talking to the cashier. I told the cashier that I ordered, and he quickly looked at three tablets on the counter found the one for GrubHub that had my name on it. I said to him there’s the order you couldn’t find. He used the excuse that it was behind a tablet. He took forever trying to figure out what I actually wanted, which was just one frozen yogurt with three toppings, and when he couldn’t seem to read the order I offered to do it myself which I did and got more than my...

I recently visited this Menchies, excited to treat myself to some self-serve frozen yogurt. I meticulously built my own cup, feeling quite proud of my efforts. When I got to the credit card reader, it prompted me to leave a tip. Naturally, I thought tipping 25% would reflect the stellar service I provided myself and grant me an immediate 25% discount off my bill. I mean, who wouldn't tip themselves for such an outstanding job?

Imagine my shock when my bill actually went up by 25% instead of being reduced! Apparently, my top-notch self-service skills went unrecognized, and I ended up paying extra for my efforts. Silly me for thinking that tipping myself would actually reward my hard work!

Now, I’m left wondering if perhaps I'm waiting on a check in the mail or if I'll get a 1099 at the end of the year. Thanks for the financial rollercoaster, Menchies, and for completely overlooking my...