Sunglass Hut — Local services in Norwalk

I placed an order AUG 14 to pickup at the store location, and when I went there the item was not available (why??? probably inaqurate inventory) so I asked the sales person for a refund because it was still pending on my card. But, for some reason the order was not cancelled and I got charged. They sent it any way as an online purchase to the store.

The store address was wrong (error: adress info requiered) so I tried to change it to my home address wich I couldn't do unless they authorize it. After one hour on the phone and asking for the manager they finally changed it.

It was wrong again!!!!

They did not add the apt number. So I had to call UPS to fix it and after explanning whole bad was this whole thing they overide Sunglass hut restrictions.

PS: I haven't received it yet. AUG 20! Bad bad experience....

I had a very disappointing and unprofessional experience with the manager at this location. When I inquired about the process for tax-exempt documentation, she was unable to provide accurate information and responded in a disrespectful manner, even going so far as to call me a “mad man” for simply asking a question. I felt that her behavior was not only unprofessional but also potentially prejudiced.

I have since attempted to contact the regional manager but have not received a response. If this issue is not addressed promptly, I will have no choice but to escalate the matter further and consult...

I love this place! Everyone is so nice, energetic and eager to help me.

I’ve been browsing their stuff for months when I’m in the area but never pulled the trigger. I’m always greeted and helped without feeling forced to buy anything.

A sales associate named Steven helped me the last time to find the right shades, I’m really happy with them and I was impressed with how he fitted my shades specifically for my face.

Highly...