Kendra Scott — Local services in Novi

I definitely would’ve given 5 stars but they had a promo which allowed you a free gift with a $100 purchase. I bought 4 necklaces and 2 studs and was told they were out of the free gifts… about 15 minutes later I watched them hand a free gift to a woman cashing out while I was outside the store rearranging things in my stroller.My daughter was really looking forward to the Kendra Scott pouch bag as her free gift (she’s 12 and obsessed with Kendra Scott jewelry) and she witnessed it to. I can’t lie, it made me feel… well, uncomfortable. Not sure why they did that. Maybe it was the last one and they were saving it for a friend who was shopping? Not really sure but we love Christmas shopping free gifts. Especially when you spend enough to get 3 free gifts if I was the type of person to cash out separately with different people. I actually know people who do that! Idk, I’ve made many purchases in store and I also never get credit for that. It’s almost like you only get the friend invite discount code if you shop online and also the discount code for signing up for texts is online only as well. I hope they change that in the future. Maybe not a huge deal but it definitely was to my daughter. So sad but what can ya do you...

The Kendra Scott located in the 12 Oaks Mall in Novi was AMAZING!!!!! My 12 year old daughter and her friend basically dragged me in there after a long day of school shopping. The three sales associates that were there were by far the kindest, sweetest, genuine women I've met in a long time. My daughter was so excited to be in the store. Most employees would have rolled their eyes and ignored the easily excitable 12 year old girls. Not these women. The embraced their giddiness and treated them like royalty. Showed them that they could purchase a necklace that was on the shelf.....orrrrr, personalize one. They took the time to show them the different chains, the different stones ect. It was heartwarming. Annnnnd since it was my daughter's birthday, not only did we get an AMAZING discount, but they gave BOTH girls a little goody bag with matching bracelets. By the end of our visit, the girls and sales women were exchanging hugs. I'm not a huge jewlery person, but, you have made a customer for life. Thank you for being GENUINELY kind and patient with us. Truly an amazing experience. Again, thank you!!!!

P.s. I don't think she's taken the necklace off since leaving...

Update My band has not been great. Love the look but regularly it just falls off. Various links come apart and then my watch falls off. I have been lucky to find it on each time. I was at this store for something else and mentioned it and they did not care, at all. Do not stand behind their product. Very disappointing. This is not a cheap band.

Everyone was very helpful. I purchased a band for my Apple Watch. The gold on the two tone band was a perfect match to my gold Apple Watch. The only downside was that I was sold a display band and didn’t really realize that until after and it had a mark on it. It was the last one and I did love it but I wish it didn’t have the mark or that it was made more clear to me that it was...