White House Black Market — Local services in Novi

I never had an issue with this store until this past week. I’ve been a loyal customer with White House black market for so long so it’s extremely upsetting to have to go through a bad experience.

On Monday I went into the twelve oaks location and purchased a few items. They had a deal going on that day which was great. No issue there. I went to pay for my items and I made sure with the cashier (who was very sweet) that I am able to return my items even though there was a sale and she said to me yes it’s fine.

now, yesterday Wednesday 8/20. My daughter and I went in to return the items because I didn’t like how the pieces I bought fit me. They didn’t turn out the way I expected so I went in to return. My daughter went inside to do the return with no issue and that’s where our issue happened and everything went downhill. The employee named Yaquta, but they called her “Marvi” was absolutely rude and disgusting to both me and my daughter. She was super rude with my daughter telling her the items I had purchased were “final sale” even though they were not final sale indeed. My daughter called me as I was parking my car to wait and had told me to come inside because Marvi was being rude.

I went inside to see what the situation was and Marvi was both rude and disgusting to us both. I tell her I came in Monday and purchased everything and she says sorry we can’t return. Mind you the tags were in perfect shape, my receipt was in the bag AND they were in my account. She continued to argue and say we can’t return the items and was arguing with me back and fourth continuously being rude and aggressive. FOR NO REASON. They threatened to call security on us both even though we had done nothing wrong. We did nothing to hurt her. I will no longer be dealing with this store after this experience after my daughter and I experienced. This store needs to learn how to be nicer to people and how to treat there customers. Their customer service is absolutely disgusting and they need...

I left this store today very frustrated and disappointed. I tried to process a return of a blouse that was rejected, and the reason given by the Store Manager was that the bar code tag was not attached to the blouse, even though the tag was there in the bag and clearly the blouse was never used (check photos). I ordered the item online, while I was trying on the tag might have felt off, or possibly came already de-attached due to transport, but those circumstances absolutely didn’t matter, the Store Manager immediately rejected my return. I felt like my honesty was questioned on that moment and that is unacceptable. I rarely publish complains in the internet but in this case people should know that if you order something online from WHBM and the tag gets misplaced from the clothe this store will reject your return regardless of how unfair that it. I’ve been a customer for about 3 years and constantly buy their clothes online and sometimes they don’t fit, I was always able to return or exchange them by the right size in this store by other employees in the past. Today after this unpleasant experience I decided I’m no longer a customer of WHBM from today on, I’m not upset about the U$60 non refund, it’s about the lack of common sense and how I was...

These associates are so unfriendly!

I had gone there a couple months ago, needing work clothes, and they kept piling up suggestions of items in my fitting room without even asking what kind of work I do. (I’m an attorney, I’m not wearing a leather jacket to court.)

I got a couple tops for Christmas and I went in there with gift receipts wanting to return them. (They didn’t fit, at all!) The associate didn’t even acknowledge me when I walked into the store, didn’t greet me when I got to the register, and when I said I wanted to make a return please, her response was “you’ll only get merchandise credit.” And then she told me to sign the receipt. It was about the most unfriendly encounter I’ve ever had in a retail store and made me feel very uncomfortable. (I was planning to shop around once I got my merchandise credit and knew how much I had to spend, but I’ll take my merchandise credit and shop at a different...