GameStop — Local services in Oak Ridge

First off, I'm not one to ever review any place. However, when you invest into a company such as Gamestop by spending $1000's of dollars a year in game sales and other merchandise at a number of their locations. Furthermore, I feel that I have a right to review the main store that I use weekly. Likewise, out of that right I feel that when someone has been wronged at a location the district manager or the social media person at said main office can hold the store manger accountable for their actions.

Over the past few visits to the Oak Ridge TN location, i have had to deal with the store manager directly. This guy clearly doesn't enjoy his job. Even once stating to a few customers that he didn't even like gaming. What????? You work at a gaming store! How do you get to that level of a job and not care for what you do. I've had friends that work for Gamestop over the years, and they dislike the place because of pay or the hours they have to work, but never dislike gaming in general. They have a passion for the games that they sale.

I'm not really sure if this is the best person to be over this location. The guy is always in a bad mood when any questions are ask. He is short with people, disrespectful to everyone that makes the guy work. Normally, with the type of person I am I just move on. I don't have time with my career and family time to worry about such matters. However, after today I got singled out by this guy. After having to cancel a few preorder items over the last week, this guy put a hold on my account for no reason. I can't preorder anything for two months!!! The action of this store manager is uncalled for. I know that it hurts the store if the money is returned to the customer, and not spent on a new item. However, remember one thing first! It's my income!!! I worked for it, it wasn't free!

I have no clue if this issue will be cleared up or not. Just please people watch out...

They don’t know what they’re doing one man told my boyfriend he couldn’t trade in a controller that had warranty on for a year we had it for 5days and it stopped working took it back. After my boyfriend was sure they could trade it the worker asked a coworker if he could do it simply because my boyfriend was there last time. Finally he did it but he told him they can’t do it anymore. 1. Don’t give warranties if your unsure 2.its a year worth of warranty this a sad scam were they want you to pay for a new controller I wasn’t gonna allow him to buy TWO MESSED UP CONTROLLERS never going there again I suggest people be careful going to the one out here shirt Staffed and only one person knows what they’re doing. Stop your shit before it bites you in the ass.AND ON TOP THE RESELL BAD ITEMS he told himself they’re gonna repack it label it and keep it the ps5 controller my boyfriend got from them the first time doesn’t hold a charge for more than 15mins they don’t care unless you get warranty you can’t bring it back if you get a already broken controller PLEASE PLEASE TAKE YOUR MONEY SOMEWHERE ELSE prices aren’t ever fixed you will still pay “higher” prices because that’s what they want there’s reason people don’t go to the GAMESTOP...

Folks looking to apply for a job here (especially younger folks who're looking for a summer job)--be warned. I was led to believe by the application details that I was applying for a part-time seasonal job. I specifically laid out what salary I was willing to work for to match me to a job. Despite the "career" not matching what parameters I set, I was accepted for the job. I was not informed by the manager of how much I was getting paid nor my work schedule until I either asked him specifically or did an INTERNET SEARCH to find out how much I was getting paid. The reality was I was only working for ONE day of the summer, noon to midnight, for 8 DOLLARS AN HOUR (my work details for that day were also not made clear). Once I found out this information, I talked to the manager (Shane) about quitting the job. He quickly turned from somewhat approachable to belligerent and rude as he, a man at least fifteen years older than me, began to insult me. My family and I then tried to reach out to upper management about the manager's behavior with no follow-up, which is extremely disappointing. So if you're a video game fan looking for a summer job--this isn't it. The manager is poorly equipped and gave me a terrible first...