Planet Fitness — Local services in Oak Ridge

Hi, I would like to state I am giving the gym two stars because I had no issues prior to the incident I am about to explain.

I was contacted by my aunt (owner of my car) saying that I was in a hit and run at this planet fitness. She had been contacted by the Oak Ridge Police Department saying that I was 100% guilty of hitting THE EMPLOYEES CAR and that if I would just send my insurance card over they wouldn't press charges. I had no damage to my car whatsoever and was wrongly accused of a FELONY CRIME by an employee. Later to find out, the employee pulled my information out of the customer base instead of having the police investigate it. (this is according to the cop that I was in contact with.) My privacy was extremely violated and I no longer feel safe when employees are allowed to pull my personal information and falsely accuse me of crimes. I am 18 years old and have been at this gym for only five weeks but I have come in for six days a week every week since I got my membership. I even came in the day after I had supposedly hit his car (without knowledge that anything had transpired) and no one said anything to me whatsoever. I am deeply troubled by the way the situation was handled and I would not recommend anyone go to this gym if you want your privacy to be protected properly.

ALSO- the footage of my car supposedly hitting his was not solid proof of anything obviously, but the angle of the footage wouldn't have even showed my car making contact with his even if I had hit it. I was guilty until...

Was trespassed this morning on counts of things that legitimately didn't happen. "Discussing crimes" no crime was ever discussed nor ever been committed. Or better yet talking about drugs and stating that they was their for that conversation. I don't utilize such things to even have that conversation. And lately following around members of the staff, never have I followed any of the staff around. Have had conversations strictly at the front desk and passed by members but nothing more. Absolutely outrageous to be falsely accused of things and especially by a manager who's name or face I've never even seen before and have the audacityto lie to my face about things. Great way to take care of your homeless vets who are just trying to shower and get better in their lives. Up until today I had nothing bad to say about the place or people. As the facility is nice and so I thought we're the people. Best bet, don't talk to the staff unless you really have too. They are also currently not working with a refund request if they decide to end my membership. None of these things or conversations have happened or better yet accurately happened. Transfer or refund is all...

The exercise equipment is clean, and members wipe down the equipment before and after use. The showers have low water pressure and often empty liquid soap containers. The front desk staff are a mixed bag. Three of them were making fun of one or more members' appearances, and that negates the "judgment free zone" advertising and marketing gimmick for the Planet Fitness brand. A fitness center is only as good as the people hired to maintain it. Ineffective managers simply told them to stop. If PF took its "judgement free zone" marketing claim seriously, those staff members would have had their hours cut or been fired. PF doubled the annual membership fee without any improvement in the club. The Oak Ridge club does not even repair its water fountain to provide chilled water: fill up your water bottle (especially bad in the summer) with luke warm water. The Oak Ridge club has 2,000+ members and $24,000+ monthly membership payments. For that much revenue, the club should be able to hire better managers/staff, pay outside locker room cleaners, refrigerate the water...