Got a brand new bed and frame delivered February 8th, the frame that we paid extra for an extended warranty on stopped working TWO DAYS LATER!!
We toughed it out Thursday night, hoping maybe a nice power off and back on would fix it like all the worthless books they left said.
Well that was not the case, so we finally get time to call in to try and get someone out to fix it Friday. They told us a tech would reach out soon to set a time to come out
Of course we know nobody is going to come out on the weekends so we are left with a brand new bed that STUCK in the up position.
So I had to man handle a giant 200+Lbs spaghetti noodle (king size purple hybrid) so that I could pull the pins in the hydraulic actuators to turn this GIANT CHAIR back into the bed that it’s supposed to be.
Well fast forward to Wednesday of this week, I had to call them back because well low and behold nobody ever called me to come fix anything.
Guess what she gave me the same story about someone calling to set up an appointment, and well here we are 24 hours later… still no call.
Dear Mathis brothers, I just want my investment to work! Please come fix your bed frame. I purchased all of the warranties so that you would own it...
Read moreI have always had positive experiences at Mathis sleep centers. Shopping with kids is never a negative, even when they also want to try all of the beds. The employees have always been very knowledgeable, helpful, and kind. They also don't hover! Yet the best part is that Mathis has the highest quality mattresses and truly the lowest prices. We recently replaced 7 mattresses. At first, I did not look at their twin mattresses, as I had assumed that we could find less expensive mattresses for our smaller children. After all they were lighter weight, did not have as many needs ín their mattress abilities, and would likely need a replacement mattress sooner. So I shopped around. First online with Amazon, Wayfair, several direct-to-you mattress-in-a-box sites, and then I went to the brick and mortar stores Mattress Firm, Mattress Discounter, etc. None had as decent a price, as large a selection, or as nice of a mattress. Mathis literally had the lowest price and the best mattress for that price. I was shocked. So I left with a better mattress, a warranty (and a worthwhile one at that), and I spent the least. This is yet another example of why Mathis Brother's is my favorite local...
Read moreFirst of all I know nothing about mattresses! I walked in and looked around. As I looked around at all the amazing bed sets I thought I was in Mattress Heaven. The store was nice and clean and the displays looked so inviting. I wanted to take a nap right there. Bill Schramm came walking up to us like a Knight and Shinning Armour. Handsome he was, dressed nicely, and very professional. (Im sure there is a very lucky lady out there somewhere, I noticed the ring). So I told him I needed a new mattress for a child. He asked me a few questions and off he went showing me his selection of twin mattresses. He diligently explained the difference to me and before I knew it we had one picked out. This was a fine mattresses in deed. He helped us load it into our truck. He made sure it was safely secured and on our way home we went. I can't thank Bill enough. Since we have gotten the mattress that Bill helped us pick out, the kiddo has been sleeping so much better and has not woken up on the wrong side of...
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