Blue, A Goodwill Boutique - Olympia — Local services in Olympia

My wife was interested in purchasing a jacket out of their display case in December. They didn’t want to part with it at the time because it was in the window, they put it on hold and told us they would call us after the new year to come get it. It was a system they used to prevent having to always refill window displays. Totally understandable. We ended up needing to call them after the new year to check on its status, they indicated they had delays in shipments so it was still in the window for a few more days. Ok totally understandable. Call again a week later and it’s gone!!! Come on!!! I realize this is a Good Will and we will live but have some courtesy to your customers. My wife was looking forward to the jacket, now she is disappointed. The staff likely aren’t paid enough to really care that much but it would great if they could manage the seemingly simple process of reserving merchandise...

I've been a weekly customer for over 5 years and ONLY rarely go in these days due to customer service. Example today I wanted to bring in a pair of pants I bought from them to see if a blazer I was interested in matched and the answer was no. So I would have to buy it then if it didn't match only received back store credit instead of just allowing me to bring in the pants to see if the two colors matched. sounds simple and it would retain a customer and I would most likely buy something. So today I left...

Absolutely awful!!!! So disappointed. Very outdated clothing (3+ year old syles) and some with brand new tags that have double the price in which youd find at ross, tj maxx etc. Was in the store for 25 min or so and not one store clerk greeted me, spoke to me while in the store, or thanked me for coming upon exiting. Very horrible customer service. Total waste. Dont waste your time going to this place. I can see why my good friend (store mgr) quit after only several months. Rating=...