Geek Squad — Local services in Opelika

I contacted Best Buy to have the Geek Squad assess 2 mountings of TVs before we purchased the them( Home Theater). I have always been comfortable with Best Buy and Geek squad. Although, they have outsourced home theater installations (at least in my area). The gentleman that arrived was delightful. But I knew more than him on what was required. Emphasizing a nice person but we walked away less $100 and we were going to spend much more. I contacted customer service for a refund ( out sourced …no problem with that but represent the company you serve) and they said no deal. Guess Best Buy doesn’t really care anymore about their customers. Corporate strategies are distancing them from...

I've paid for Geek Squad service for 3 years and every time I take laptops in they don't fix what I need.6 months ago I spilled some water on it and took it in and that older white haired man, that always talks down to you, told me they wouldn't even look at it. They wanted to send it off somewhere with a $280 fee to have it checked out. No way. It came back but was running slow so I took it in for yearly maintenance. They called 2 days later and said it was fine. Bull. Now when I open something 2 other things open and it's going haywire. I'm pissed. No more renewals for me. It's Vipre for security and anywhere else...

This place is the worst! I had a reservation/appointment for 3:40 got there for my appointment for a screen replacement, the guy ran the tests and everything on my phone getting it ready for repair… SO I THOUGHT! he told me it would take about 2 hours. He calls my bf at about 7:30 I’m thinking my phone is ready but BOY WAS I WRONG! The repair guy DIDNT even start on my phone mind you I had already paid. The guy was saying you can come back tomorrow well NO IM NOT COMING BACK THATS THE WHOLE POINT OF ME MAKING AN APPOINTMENT. 0 stars I definitely DONT recommend this place PERIOD!!! I waisted my...