Brilliant Earth — Local services in Orange

Never EVER buy from this business. I got my dream engagement ring here. It was beautiful, but too big. We sent it in for free resizing and they resized it to the wrong size. Then, they refused to resize it for free due to “using our free resizing.” Since the size was close to the size needed, I kept the incorrectly sized ring. We sent my engagement ring in for rhodium plating and it arrived back damaged, with much of the detail on the ring polished off. Brilliant Earth refused to take responsibility for the damage on the ring. We had also bought a wedding band here as well, that was MADE to fit exactly with my engagement ring and found that though we matched it to the wedding band, the rings were different sizes and didn’t match up. Fed up, I sent my rings in for an appraisal to be resized and repaired with explicit instructions not to begin work without contacting us for approval. After weeks of phone calls with no answer, I finally got through over phone and they told me repairs to the rings would cost $1000 after melting down my ring for “metal credit” (the ring itself only cost $1100, so metal credit was completely a scam) and ring insurance would not cover it. They also told me there was only one ring listed in the order when we sent in two. At this point I asked them to send the rings back to the store unfixed so that I can pick them up. They were unable to provide a confirmation that the rings will be returned or a tracking number. I’m completely horrified and disgusted by the lack of clarity and by how clear it is that this company is completely disreputable and dishonest. After dealing with this experience for over a year and a half of going back and forth with Brilliant Earth, we gave up and went to a local jeweler, which we should have done in the first place. They quoted us $150 for all work that needed done and did so with much better quality than Brilliant Earth. At this point I am saddened to say that the stress and frustration of this experience has completely overshadowed my love of my ring. Completely horrified. This experience has made it clear that Brilliant Earth will do everything they can to steal your money, and they are only worth your attention when it comes time to pursue...

I scheduled an appointment at Brilliant Earth (the Cleveland showroom) to look at wedding bands because I had a less than satisfactory experience at the jeweler where we bought my engagement ring.

As soon as I walked in to the showroom I was greeted by two very welcoming women who chatted with me until my consultant called me back. I loved that the atmosphere was more welcoming and less pretentious feeling, as some jewelry stores tend to feel a bit stuffy and formal. My consultant, Lexus, did a fantastic job helping me select and try on various styles and I really appreciated that she didn’t place any pressure on me in terms of time or commitment to purchase (quite honestly, this alone makes me want to give my business to BE). She also gave me her professional opinions on what I was selecting, which was exactly what I was looking for.

Although I wasn’t ready to purchase anything the day of my appointment, I will absolutely be giving Brilliant Earth my business when Im ready to buy my wedding band. Lexus helped me narrow down my options and I had a really great experience at the Cleveland showroom because of all of the amazing women working there that day....

My partner and I have been discussing getting married for some time now. I'm pretty Type A so of course I'm way too involved in the process haha. Brilliant Earth has been a favorite of mine for years. I've always imagined my wedding ring being from Brilliant Earth. They're sustainable and safely source their products and I absolutely love it! I love that you can build your ring from scratch, too!

My partner and I just had an appointment with the Cleveland branch last weekend. Our jewelry expert, Lexus, was amazing! Extremely professional and knowledgeable and friendly! She made our experience very pleasant. She helped me narrow down my interests to 3 rings (which is extremely impressive since I am a super indecisive individual). Hopefully this will make my partner's decision a bit easier :)

Thanks Brilliant Earth and thanks Lexus!!

P.S.: They have AMAZING chocolate! I wished they sold it so I could have it...