I have dine at the Cleveland location on numerous occasions. Initially the service was slow, but it improved with some time. I've visited with small groups as well as large groups. My first sign of trouble was back in February, 2023 when an ERG from my job made a reservation for 19 people for a linked up event and when we arrived they told us that they didn't have a reservation, even though our contact person had been speaking with their private party coordinator for a couple days making the arrangements. You would think I would have learned then, but I didn't. After that, I often made reservations and went to the Sunday Brunch. I should have known it was going to good for a few months. All of a sudden, my reservations started getting cancelled. I didn't contact them on the first cancellation but I reached out to the manager on the second cancellation (which was an absolute waste of time)! At that time, he said he had no explanation as to why the reservation was cancelled but he would make sure that never happened again. He was very dismissive, unconcerned and eager to end the call. Well very next reservation was also cancelled. I called in again, this time, they took a message for a manager to call me back (he never did). I looked for a corporate number and the young lady gave me an email address to someone she said was a regional manager of the location. I sent him an email. He responded about 2-4 days later with 3-4 words. I'll call you Monday. I heard from him on Tuesday, only for him to tell me he use to work at the Cleveland location but he's at another location but he would pass my email on to Nate at the Cleveland location. Nate at the Cleveland location called me today, which was a waste of time. As I stated I have made numerous reservations so I'm very much aware of the process, I know they send a text message confirmation and you have to replay, like I told him, on the reservations that were cancelled, I never received the confirmation text messages, I only received the cancellation email. He goes on to tell me that all he can tell me is what he has in front of him and it shows that I marked X in the text message cancelling the reservations. Now what puzzles me is, when I talked to the first manager, he had no clue why the reservations were cancelled but today all of a sudden Nate has cancelled text messages, don't you think the first manager would have seen that as well. Another insult to my intelligence! Then he says, I want to make sure we have the correct telephone number and email for you. Let's see...I told you I received a cancellation email from you all, that would indicate you have the correct email address and you said I responded with an X to the confirmation text message, that would indicate you have the correct telephone number. His call was a waste of time! It's so unfortunately, that they treat consumers with such disrespectful treatment but still expect us to continue to support their business and return to their establishment. Well not me. There are so many other establishments that I would rather support than one that clearly have no respect for me or money hard earned money that I've spent at their establishment.