The good: It is close to University Hospitals and is located in the Pinecrest Shopping mall, which is an absolute dream on a sunny day, especially with the option for outdoor dining. The inside is new and clean. Employees were all working, seemingly as a team. The atmosphere is definitely not that of a fast food place and while the menu only jas options one would expect of fast food, it is kicked up a notch.

We ordered online. Our food was ready faster than expected. I was thrilled to have the option of a gluten-free bun, though there were no other gluten-free options since the fries, shakes, etc were all labeled in the menu as having gluten.

When we received our order, both my gluten-free and my wife’s gluten-containing were packed open on one side and together in the same bag with the gluten-containing fries. Further the burgers BUT WERE NOT LABELED. We were dining in the restaurant, but if we had picked up to go, I would have no way of knowing which was mine. The burger was very tasty, though a bit salty. Overall, the price for the quality was the best value in Cleveland.

There was also a sticker across the top of each drink that was very difficult to remove and the residue covered the whole for the straw. The order summary with my name and phone number displayed prominently on the outside of the bag peeled off without leaving a mark.

Lastly, and I know this isn't their fault, but worth the mention, the parking is awful. There are two handicapped spots in front of their door. Those being taken, the remaining spots are impossible to navigate with a wheelchair and require you to ride on the street side of parked cars for over a block in order to get to a cutout.