We are from Pittsburgh. We discovered Kitchen Social in Polaris on a weekend trip to Columbus in December 2021. It was awesome. We loved it! So we looked forward to the Cleveland opening for months, and we were there the first weekend it was open last July. Food, energy, and owner attention to detail were all top notch. We vowed to make a trip back again for a special occasion. Fast forward to Valentine’s Day 2023: I made a reservation and my wife and I made the two hour drive for dinner. First impression - wow, half empty on V-Day? Then the music chosen by a 20-year-old - felt like I was in the mall. The vibe was a bit off to say the least. Appetizer (Thai shrimp) was tasty and probably the highlight of the meal. Biscuits were the same taste as before but very greasy — not buttery greasy but just greasy — you know and remember that taste and smell. My wife’s entree was okay (veggie pasta) but nothing special. My fish and chips were grossly overcooked in the fryer and the fries were too salty. It was V-Day with the wife so didn’t want to cast a pall over the meal by sending it back. Service was fine. We were very disappointed but at least we had a nice day in Cleveland beforehand. But we will certainly not make a drive back to Cleveland for Kitchen Social. There’s something really odd going on because the Columbus location was vastly better, as was this restaurant on opening weekend. What happened?

Edited to downgrade to 1 star. This experience was so disappointing and frankly I’m still mad about it. Drove all the way from Pittsburgh for this?! Also, a note about the environs: parking deck had strong smell of weed. My wife used the public bathroom right outside the garage and a man walked and said something to her. Frankly I wonder if this is a safe area.