Verizon — Local services in Oregon

I wish I could give this place 0 stars. We came in a couple of weeks ago, I was looking to switch from Straight Talk and my boyfriend was looking to switch from his family’s plan to a plan with me. The employee was not knowledgeable about anything and he had to make multiple phone calls. He couldn’t tell us anything about any phone. He didn’t even know that V40 was the most popular phone on the market, he said it wasn’t on display because it wasn’t good. We were told that my boyfriend would get $300 off of his phone with a deal that was going on, then all the way at the end of the process, after spending a total of 3 and a half hours at the store, we were told that it could not happen. My boyfriend never gets mad at anyone and he was definitely upset. We quickly went to the Levi’s Commons location where we received top notch service. They had tricks up their sleeve to give us the best deals possible. The guy at your location was going to give me $40 for my iPhone 6 and Erica at the other location gave me $300 over a course of time. I get $12.95 off each month of my bill. She switched our phone numbers to make it look like I was the new line so that my boyfriend got the $300 off that we originally wanted. If you are looking to go to this Oregon location, do not go there, you will lose out on deals and your hard...

-Response to owner’s comment. I’ve already resolved this directly with Verizon corporate, so I will not be providing personal account information by email. My concern was never addressed at the store level, and asking for my contact info after the fact doesn’t change that. My review is based on how poorly the situation was handled in person, and I stand by it.

Save yourself the trouble and just order your phone from Verizon directly or go to their corporate stores.

*Original Review. I was unable to pick up a phone I had already paid for because the store claimed their register would be unbalanced, even though Verizon confirmed everything was cleared. The manager did not escalate the issue and directed me to resolve it myself through Verizon. This was especially concerning since I rely on my phone as a medical device controller. Very...

Drake is the multitasking king! Been holding my old S7 but after all this time, I dropped it, cracked the screen and the touch screen stopped working and, slowly, the screen went black. Lost every password for any recovery of anything but Drake, on a busy day, stayed with it and helped me get into my Gmail account to facilitate swapping the account to a new phone. This S21 Ultra 5G is a fantastic unit so far. Hope it does as well or better than the old S7. Drake is a stick with it guy. Extremely helpful and holds customer service as a core work ethic. No complaints. Just praise for his attitude and business ethics. May be a smallish store but they have big service. Will be back....