Staples — Local services in Orem

Ah, Doug—our unsung hero, the Shakespeare of customer service. We had the absolute pleasure of being assisted by Doug, the “store manager,” as indicated by his proudly displayed name tag. If Staples ever launches a new slogan—“Where service goes to die!”—Doug should be the poster child.

Picture this: I walk in, maternity pillow in tow, feeling slightly awkward returning something larger than my dignity after Thanksgiving dinner. Doug, with all the enthusiasm of a DMV worker at 4:59 PM, met me at the counter. His body language? A masterpiece of disdain. The way he waved his hands at me,, signaling for the item to be handed over to him, as if summoning an unruly pet? He could’ve at least snapped his fingers for dramatic effect.

After processing my return, he uttered the words, “Heres the receipt for your big thing,” which honestly, I’ll be embroidering on a pillow (a maternity pillow, perhaps?) as a memento of this iconic Staples visit. Never before have I felt so reassured that my existence was, in fact, a colossal inconvenience to someone else. Doug, you have a gift, truly—a gift for making customers feel like they’re committing a crime by using a free service.

Doug’s face radiated a special kind of misery. It wasn’t just “I hate my job” misery; it was the kind of misery that makes you wonder if the Wi-Fi went out at home, or if his sandwich had too much mayo at lunch. Doug, if you hate returns so much, might I suggest a role in shipping? No customers to bother you there!

To sum up, I’d like to extend my sincerest thanks to Doug for turning what should’ve been a quick and easy Amazon return into a Kafkaesque ordeal. Your ability to make me feel like I was personally ruining your life was truly inspiring. Staples, if this is the level of customer service your managers provide, I’d hate to see what the interns are up to.

Bravo,...

I called this location to ask about print services for car magnets. And I can't say that the person was rude, but he was very dismissive and didn't seem to have any knowledge or information on the matter. And it was kind of contradicting to what the online website said. They said they could do it in store, when I called, they said they can't. So then the gentleman on the phone kept using words like "I don't know", "maybe", "I'm guessing about...", etc etc... In other words, he had no information for me, didn't know what he was talking about, literally, and wasn't even sure what I was talking about half the time. I hate to say this, but this one experience gives me absolutely no faith in this company. They're obviously already more expensive than your basic box stores like Walmart and target, so if they can't show up with knowledgeable and customer service oriented staff, I have no reason to give them...

I am very upset about my whole experience with them when I got a book bound. I took my book in on Friday and they said it would be ready the next day. The lady took my name and number and said it would be ready by 7:30 Saturday evening. The closed at 7pm on Saturday, which I didn’t know at the time. I wanted a clear cover front and back and they put on black on the back. The spiral on the side is huge and way too big for the book. I called them Monday morning inquiring about my book and they said it was there. They said they were suppose to send an email but the lady who took my info didn’t get my info. I even asked her if she needed more info. Three days later I finally get my book and it looks Terrible. I am not happy and I won’t be recommending them or their...