Macy's — Local services in Orland Township

I haven’t been to this Macy’s since I moved away to the west coast 10 years ago. I had to stop in today to exchange a holiday present from a family member. I had received a pair of $3,000 diamond studs from the Macy’s red box brand - and not only were the diamonds cloudy and flawed- they were supposed to be 14k gold- but that is a scam and they must be made from mixed metals because I am physically allergic to nickel and anything that is not solid gold, silver, platinum, titanium or surgical steel will cause an itchy red rash- and these fake 14k “Gold” earrings definitely did, so this $3,000 low quality scam product is the main reason that brought me into the store.

First - I was shocked to see what a disastrous mess this Macy’s has become. Nevermind how sad it is that I remember it when it was the very classy Marshall Fields and Co. when I was growing up- and recall how it became a mess when Macy’s took over more than 10 years ago. But returning after all these years to see such decline was a huge shock and gave tj maxx vibes.

Next, there was no one to help me with my exchange - there was one very slow, flustered and unhappy to be working lady working all four of the jewelry counters. We waited over an hour and 15 min to do the exchange. if I wanted to buy something I would have walked out and never returned- but given we had to do exchange- we had no choice. Macy’s doing the corporate math-understaffing their stores and making one employee do the job of 6. Years ago it would have been unheard of to have such an understaffed jewelry department esp since people need items unlocked and pulled if they want to see/try on.

Third, when I was looking at other options- the woman didn’t provide me with any tray or anything for my jewelry so it doesn’t roll off the counter as I try their jewelry. She let me try on the earrings but didn’t disinfect them- and I was trying studs- so that’s plain disgusting. Thank god I had a disinfectant spray in my pocket with me as a habit from COVID times. The customer service and attention to detail is nonexistent.

Lastly- although we had gift receipt and all she couldn’t find our purchase in the system or the insurance the items were purchased with online so she can update it with the replacement earrings, but eventually it all got worked out.

Overall it was a 3 hour ordeal - I don’t recommend Macy’s brand jewelry it is not pure gold and my allergic reaction to it proves it. I chose a different brand for the exchange items and have been wearing them with no issues. I also don’t recommend this location unless you want to see a falling apart store with merchandise thrown all over in disarray and get zero customer service. It wasn’t my choice to have this Macy’s experience bc I don’t...

Not a bad store. I find some great stuff here honestly and never had issues before. Usually staff is super kind as well! Then I had a not so good experience yesterday when I was shopping Macy’s Backstage. I saw this rack (like many others) that said “New Arrivals $12.99 and under”. I browse it and find some very nice clothes for boys and end up picking 2 different outfit sets. The problem, was that the store had them on this $12.99 and under rack, but then didn’t honor that at checkout. They had multiple of these sets on the rack it wasn’t just 1 misplaced from another customer. They had whole sets. One of the outfits I chose had a tag that said $14.99. At the register I told the cashier (possibly a manager helping out because he had different gear on than the other cashiers.) anyways, upon telling him it was on the rack and I even had a picture of it because I planned to ask about it at the checkout, he got rude with me and cut me off mid sentence and said “no it’s $14.99 like the tag says that’s just a customer put it there.” I said no there were multiple over there, that was store done not customer done and he cut me off again and repeated it with more attitude. Look, if it’s on the wrong rack then you guys need to make your employees put things wheee they belong and check it. That’s deceiving customers and it’s wrong. If it is your guys’ mistake then you need to honor the price listed on the signs until it gets corrected. That’s from what I know, from being a manager in the past as well at multiple places and from knowing managers in other job types as well especially retail. Also please be kinder to customers asking simple questions, and don’t get defensive or rude. I was kind about it. You should be kind to...

I’ve been a loyal Macy’s shopper for years, but my recent experience with the Macy’s app and credit card services has been infuriating, especially during the holiday season when reliability is crucial. The app is riddled with glitches and bugs, making shopping an exhausting chore instead of the seamless experience it should be.

I recently ordered four items—only to later receive an inexplicable notification that my order was being returned. No explanation, no accountability, just a vague message. I was only able to repurchase some of the items, but not all of them, because a random amount had been placed on my statement balance. Not only did I miss out on the other items I originally wanted, but I was also left completely in the dark about what went wrong.

And let’s talk about the Macy’s credit card—processing payments through it is like waiting for paint to dry. I’m not talking about paying on the due date; I pay at least three days in advance, only to find the payment still hasn’t cleared. This sluggish processing leaves you vulnerable to late fees if the payment doesn’t post in time. And these late fees aren’t just frustrating—they’re undeserved. I’ve reached out to customer service multiple times, and even they admit the issue lies on Macy’s end. If even customer service sees the problem, why hasn’t anything been done to fix it?

Macy’s, you’re better than this. A company of your stature shouldn’t have such glaring inefficiencies in your app and card services. Your loyal customers deserve a better, smoother experience—especially during the holidays when we depend on you the most. I’m tired of being left feeling unheard and...