Lotus Orlando — Local services in Orlando

Dear Lotus Orlando Management and Staff,

I trust this message finds you well. My name is Travis, also known as Lambrocan on Instagram or Phatal from my professional gaming days. I am writing to express my sincere gratitude for the outstanding service and support I received from your team regarding my 2020 Evora GT.

Recently, I encountered a challenging situation when I went to Discount Tire for a routine tire change, only to discover that my local dealer had over-torqued my lugs. This resulted in the unfortunate snapping of my wheel lug key, and my tire exhibited signs of poor alignment, a prevalent issue with Lotus vehicles that is scheduled to be addressed in January.

I am pleased to commend the Lotus Orlando management and staff for their remarkable efforts in not only resolving my immediate predicament but also providing me with an additional wheel key. This proactive measure ensures that I can confidently address any future tire-related issues without disruption. Given that my vehicle had already clocked 80.3k miles at the time, and I rely on it for daily commuting across seven states, such thoughtful assistance is immensely appreciated.

The level of respect and exceptional customer service extended to me by the Orlando team surpassed my experiences with my local dealer. Your commitment to going above and beyond has solidified my decision to entrust Lotus Orlando with all my future automotive needs. Moving forward, I am confident that any repairs my car requires will be handled with the utmost expertise and professionalism.

I am impressed not only by the knowledge your team possesses about the Lotus brand but also by their willingness to make every interaction memorable. Should anyone in my network have inquiries regarding Lotus ownership, I will not hesitate to recommend reaching out to your knowledgeable and customer-focused team.

Thank you once again for your exemplary service. I look forward to continuing my association with Lotus Orlando and am confident that your commitment to excellence will ensure a lasting partnership.

Best Regards,

Travis...

Horrible experience with this dealership. I was interested in a pre-owned vehicle on the lot, worked with a salesman, and agreed on a price with the value of my trade-in, and had an agreement set up in text writing for me to purchase the vehicle.

I prepared my vehicle for trade, was given occasional updates on the vehicle for sale since it was still being worked on, and was given a date I could schedule a PPI for the vehicle. I paid for the PPI and waited for an update from the dealership for confirmation that the vehicle was ready.

After a few days, I was notified that the vehicle was sold to another buyer WITHOUT ANY prior notice that the car was ready. No care was given to me after the fact, and I have completely wasted my money on a PPI. The only argument I was given is that I had not signed the physical piece of paper they made for the sale (I live 400 miles away).

This is not how you treat customers, regardless of whether the paper was physically signed. This is clearly scummy sales tactics, I was led on by a salesman that we had an agreement, I was told I could schedule a PPI, and the continual updates obviously led me believe that we had a sale. --And even if all of that above is up to interpretation, the fact is that there was no common decency to at least give some effort to inform me (the led-on customer who spent his time and money on the car) that there was another interested buyer, is just poor salesmanship....

Even though I didn’t purchase my Lotus through Aston Martin / Lotus Orlando (I bought mine from Houston), the level of service I received from them—especially Kerry and Giovanni in the parts department—was nothing short of exceptional.

From the very beginning, they treated me like part of the Lotus family. They were incredibly patient, attentive, and went above and beyond to ensure I got exactly what I needed from the factory. Communication was smooth, and they handled everything with impressive speed and professionalism.

It’s rare to find a team that genuinely cares, and Kerry and Giovanni proved that top-tier service isn’t just reserved for buyers—it’s a part of their culture. I’m grateful for their help and proud to have them as part of my Lotus...