francesca's — Local services in Orlando

The black girl that works there on Saturdays is rude and made me uncomfortable. Last Saturday on December 17th 2022 around 4 in the evening, I went to the store to browse around. I selected two items from the sale section and went to check out. I asked her if I can pay with cash and my card and she was clueless. The associate next to her had to show her how to do it. Then I realized I forgot my card at home so I requested that she put back one of the items for me. This is a normal request, not too much to ask but she acted like it was too much for her to do. She was like “I already rang it up”. I mean she couldn’t just cancel the item on the computer??! She didn’t know how to do that???? She was being unreasonable and super rude to me for no reason. I almost walked out of the store without paying for anything but a nice lady next to me paid the difference. I won’t go back to that store again as long as she works there. She embarrassed me with her rudeness in front of a long...

Had a wonderful experience with Emma at the Francesca’s in Orlando international premium outlets. The second I walked in, I was greeted by two lovely employees. They both helped me with my size exchange and even tried to help me find other options. Emma went above and beyond with helping me order a different size, finding me the best price possible and shipping it to a boutique closer to me. 10/10 customer service in...

First-time shopper. Some Saturday ago, I wanted a cute, warm, classy spring dress to go out with my friend and family. I was able to accomplish my dream dress with the help of Stephanie. This new employee welcomed me. She directed me toward the sale and clearance items. She even helped me with the correct size. Stephanie was professional, friendly, and helpful. Excellent...