LA Fitness — Local services in Orlando

TRAVIS Disrespectful La fitness employee wow wow im visiting from los angeles im in fitness and bodybuilding game since 33 years and workd training lots of bodybuilders and IFBB Pro I came in today early morning to have my training session starting my vacation in orland the beutifull orlando from los angeles and clocked in to my LA Fitness gym as always front dest Jalisa scaned my membership and after almost 30 minutes training I saw a extra charge on my account doe $10...... after i finish my training came to the front desk asked why the extra charge Jalisa explained to me and Travis jumped in as employee not a manger with his bad morning attitude and said you have to read your contract with LA Fitness and so and so Thats a Bad service BAD Service Do disappointed i came on my vacation starting my day and my morning and I have that attitude wow not for me guys thats not acceptable at all you have to work on your customer service more guys LA fitness mangers please update your employees with a good energy and positive attitude Thats bad service Bad front dest The guy named by ..TRAVIS . so rude talking to me raising his voice I was explaining my point that when there's an extra charge on my account la fitness location front desk REP will notify me AT THE POIN you will be charged $10 fee's then as a customer visiting from outside the state i will decide if I agree or not OK not charging me without my consent & most important thing. Guys notify your customer before stepping in the gym, that's why you're scanning the barcode right .At, the front disk, At the Point first second be professional and polite and don't raise your voice. We are a human being Mr TRAVIS lear manners learn about customer service you are working For LA FITNESS and you are reflecting the worst service your not a manager and it wasn't a pleasant talking to you in the morning I would like your manager to contact me AS SOON AS POSSIBLE Please. this customer service not exsiptebil at all i have been all over los angeles and outside the state all gyms and different kind of Gyms golds gym venice beach equinox gym and 24 fitness power housegym I never had had a disrespectful employee talking to me like that please LA fitnessi never had disrespectful employee talking to me that way be respectful Mr Travis you shouldn't work at the front desk at all you dont qualify to be at the service department at all i mean at all that's not acceptable Mr manger please take care of la fitness reputation in a professional way by hiring best good energy welcoming front desk employees. Im disappointed that's the way you guys welcoming visitors. I'm so...

Finally! After years of working out here it got the renovation it deserves! The place is beautiful and smells so much better. I have zero complaints regarding this location. You can read my previous grievances below if you wish, however they have all been corrected since the renovation.

"Let me start by saying this, there are few things I expect from a mainstream gym of this caliber.

I know it's one of the busiest gyms in the area; however, it has no excuse for the absolute filth and odor that is pungent and rancid which I can only associate with the smell of fecal matter. At 5 am in the morning I expect a clean gym. That means a clean weightroom without trash and leftover water bottles spread across the floor.

The level of toolbaggery exceeds normal gym levels to the point of catastrophic destruction to your gains. Curling in the squat rack is evidently encouraged somewhere because everyone does it (oh and deadlifting in the rack as well). This normally wouldn't bother me, except there are only two racks and it's every time I'm there that some gymbro is killing my gains with his 65 lbs curls for sets of infinity.

As for quality of the machines / weights there is normal wear and tear, a few machines are missing adjustment knobs (no big deal). I'll give you an extra star for this. But please just remove the busted water fountain if you're not going to fix it.

About the staff, mild mean mugging when your using a piece of equipment that they want to use for their clients. Just give the stink eye right back and you should be good. I wouldn't approach them for anything other than to scan your way in, unless you're ready to listen to a sales pitch on personal training.

Hands down the only reason I continue to go to this decrepit microbial harvesting butt fest is because it's the closest gym to me and I got in super cheap when I lived else where.

My advise, just don't unless you want to feel dirtier than the morning after...

Some of the staff is very nice and friendly but some are pretty rude and try to sneak you into doing things that only benefit them. I'll give an example, when I first went to this location it was just for the basketball court and my University gave me a 1 week free trial. When I arrived, they sat me down at one of their office desks and took my drivers license and told me to come see them once I was done working out. When I was ready to leave they tried to get me to get a membership, which I expected but the 1st option they gave me was something along the lines of a $500 upfront fee, then $60 per month. Quickly declined that, then they offered a $250 upfront fee and $50 per month, declined that too. Then they finally offered me no upfront fee and $40 per month. How scummy is that? Offering the same services for like $600 less. So I took that, months later when I wanted to cancel they would not allow me to cancel over the phone, and told me I had to come in person. As my vehicle was in the shop, I was unable to do this. They didn't really care about my situation or even seem to comprehend what I was saying. Then they told me I had to mail in a written request to cancel, is this not almost 2016? Do people still actually mail things to businesses or am I wrong in thinking that 99% of all business is done over the computer/email/phone? If I don't have the funds to pay for the membership and I call to cancel said membership, and I have to mail in a cancellation request for something as insignificant as a gym membership (which they probably will not receive/process until 30 days from then) and then they charge my debit card putting me in the negative balance, and then I have to pay overdraft fees, it's literally a load of horse crap. Terrible customer support. 1 star, would give less...