Southern Electric Co. — Local services in Orlando

I sent my Delonghi Coffee Maker to Southern in early May 2024. I paid $111 for the repair on 5/31/24. It is now closing in on the end of July and I have yet to receive my coffee maker back. I have called MANY times. Each time I am told that it is “on the bench” for final testing and will be called with a tracking number. This has yet to happen.

On 7/23/24 I called YET AGAIN to check on the status of the repair. I was told it would go out on 7/24/24 and I should have it by Friday 7/26. Well, it is Friday, and surprise, no coffee maker. I despair of ever seeing my coffee maker again. I guess I will have to address this with the credit card I used to make the payment.

DO NOT under any circumstances buy a Delonghi Two-In-One Coffee Maker. It stopped working within 16 months, four moths out of warranty. It was $300 originally and over $100 for repair and I am now using a coffee maker I bought at...

Excellent repair shop. Not only did the guy fix my 20 year old Kitchenaid mixer, he greased and did some overall maintenance that I've been ignoring. He even found me a spare handle to replace the one that fell off, which isn't sold separately. They also did the job in less than a week!

As far as negatives go, I didn't like them calling me 15 min before closing for the weekend to tell me my mixer was fixed (a heads up would've been nice). Also, prices are a bit steep, but you're getting what you pay for! Finally, attitude leaves more to be desired, but you're not there for the friendly conversation.

These guys do professional work. They are also the only Kitchenaid approved...

8 months. 5 phone calls. THEY LOST MY $2000 COFFEE MACHINE. Then when we demanded it be sent back after being charged $300+ dollars. It was filthy and the water tank was shattered! The last phone call was supposedly with "the owner" except it's the same voice we talked to the other 4 times. He said he fired the guy who lost the paperwork on our coffee machine. Then A) how do you know what was wrong with it in the first place and how was it fixed? The answer: it wasn't and it came back disgustingly dirty inside and out. I want my money back and for you to not cause this much frustration to any other customers. Yes, I feel like you took advantage of me. What a jerk...