The Cosmetics Company Store — Local services in Orlando

This morning I came in and had a blast ..... This late afternoon I had an horrible experience. Why ? What changed? The team, new shift new vibes.... I spent $ 264 and decided to leave behind a part of my basket.

Morning and afternoon same flow or amount of customers. Afternoon was one staff extra.... it should have been better.

Morning: I met a young sophisticated woman and her supervisor. Everything was elegant and harmonious. I Got all my fantastic advices from Myriam. Cute story she told me that she was not liscended as a professional make up artist. I have tonight the foundation, anti cernes, powder, contour and pre whatever it is ... mascara etc... she made me buy $264 ..and on top of it gave me better clue than the licensed one.... I guess when you like what you sale ...it helps bravo !

Afternoon: Myriam was clocked out and at the door. Do you know what she offered me ? To come back and help me getting my things ready! So much that I Thought she was on commission...and rassured her to give her name ( that is how I got her name by the way). she said : oh no we are all together for that...but said that she remembered all we saw and will retrieve them for me .

Myriam will always be successful in sale and customer services or I know nothing! :) :)

Second experience: the team speak Spanish ( English is only my third language so there is no point to think I am a racist.... I understand that they find the store terrible, a mess, how a lot of things are missing.

A few seconds later a young woman ask them politely : do you speak Spanish?

And the curly woman says just a little....she had the nerves ! Then I have a tester in the hand, she blows so much air of annoyance that I put it back and decide to check out.

I guess She decided to straighten up when it is busy... and will help clients when the store will be empty...

The young cashier seemdd to be adapting her attitudes to her colleague or boss.

She acknowledges my presence at the cashier in a language I do not speak frequently or fluently..... rudness: this is what you have got?

To what I reply how do you do, good evening, what a beautiful smile you have ( she was not smiling at all). Then I ask the young lady if they had found glasses I would have left in the morning.... she replies no.... she reads my mind about today tell her she did not checked .... and she screams to the back women did we find sm Glasses .... of course curly hair answers .... no sunglasses found....

This is when I lost it .....telling them they were optical glasses and that at least they could fake better their no consideration attitude.

My patience has its limits.... both understood. Then starts the dance..... we polish your shoe .....so you leave happy .....which is even worst....

Damage was done I paid what was registered and left the rest behind.

These 2 women should be ashamed of their performances and overall attitude: speaking in the back of their colleagues about their store maintenance efficiency in front of clients instead of engaging with customers is disrespectful to the company, colleague and customer. I would have accepted their private chat if at least they were welcoming helpful and effective.

Myriam has understood so much about the power a sale assistant has: revenue making and customer loyalty.

This is the positive image I will keep with the best recommendation of foundation I ever got.

Roses never fade cactus...

I went here specifically for Mac products and was pleasantly surprised by the size of selection there was probably 10 choices of each for example 10 blushes to choose from 10 lipsticks to choose from, if you know Mac you'll be able to pick out good buys and sought after shades. The skincare they had was the same formulas as current but in the older bottles I.e strobe cream was in a pump bottle. Everything was about $6 cheaper than the regular Mac stores but that can help a lot. The cheapest thing I saw was old holiday gift bags from the Victorian collection for like $22 with a bag, brush, lipstick and liner. The store itself I thought was pretty good, obviously with outlets it's going to be hit or miss. HOWEVER, I gave them 3 stars because the workers were awful, they were in the back stock room the first 15 minutes I was in the store chatting in Spanish to each other, there was about 7 people in the store without an employee helping us people could have easily stolen. My mother asked the price of something and the lady acted like she was going to sell the displays so I had to go give her an attitude and tell her she needed to clarify and actually be an employee. They finally came out of the back stockroom when another customer went into the back to yell at them for their poor service. They could have lost a lot of money from people walking out which is...

Everyone at this location is more than accommodating. Their customer service is 10 stars 🌟! They are quick at pulling my items and never make me feel like I'm a bother which is important when I am making big transaction. I like to feel welcome when I am spending a large amount. Each time I come in they greet me upon arrival. They remember my name which I believe is so personal. I do a couple send sales from time to time and they make time for me and even help me with product variety. Not all stores do this. This is helpful since there is no way to shop online. I recommend having stores show photos on Instagram so we can see availability every so often so we know what they have. I would love to see what other locations have. Orlando international keeps their store clean and you can tell they take pride in their store. Their lipsticks are clean each time I come in and their testers are out front of every product. They are so presentable. Always priced as well. They work together very well and make an exceptional team. They are one of my favorite CCS stores. Thank you for always offering me the best service. It never...