Best Buy — Local services in Oshkosh

If I could give zero stars I would! I went into this best buy one day before Easter to purchase a at&t postpaid contract phone. I called before I went to the store. I had a few questions and I was told the current promotion, at that time, and that I could keep my phone number. When I got there the associate could not figure out how to port my phone number over. I was there with my son and a 1year old toddler for 2hrs. Within that time frame somehow the associate created THREE accounts under my name!! It was close to closing so I decided to leave because the kids were getting restless. I told them I would come back Monday. I was insured it was "something wrong with the system". That's the reason for the wait.I asked would the accounts be taken care of and closed. They said yes, and to expect a call from best buy to tell me it has been cleared. Monday comes and I get no call. I receive an email about the accounts indicating they were still active. I call to best buy and spoke with another cell phone associate about the issue. They looked into it. Apparently the accounts were NEVER closed!! They said they will work on it and we set a time for me to come in. (Fast forwarding... when I get there the associate was ready. He said everything was taken care of. We again worked on the postpaid contract. Another two hours. Finally I was told I had to go to a corporate store, which was 25 mins away. I again was ganruteed it would work. I get to at&t corporate store and was highly disappointed. Still no phone, no contract, no promotion because it was too late for the original one i was supposed to get, nor was I able to keep my number. I was told best buy didn't have the appropriate information and they did it all wrong. It was no way I could keep my number and get that promotion because technically I wouldn't be considered a new customer based on the fact I have their phone service as prepaid. At this point I was livid. I drive 25 minutes back to best buy. Can you guess what the response was?? It was an apology and the store manager told the associate to offer me a FREAKING DVD!! SERIOUSLY... the store manager never talked with me. I called on numerous occasions. The associates would say he just left for the day or at 6p.m he just went to a meeting or they could help me themselves. Basically it seems as if they was trained to prevent anyone from speaking to him. If they put that same effort into properly training them on how to accurately work in their cellphone department I can ganruntee I wouldn't be going through this! Anyhow, I was told AGAIN the account would be closed. At this point I gave up. I went online and spent 800 on the phone and unfortunately stayed with the prepaid plan. I thought it was all over.... I was WRONG! I get two more emails this time it tells me my account balance is 167 bucks and about to be suspended!! My brain was on over load! I went back to the store soon as they opened. FINALLY talked to the store manager Chris and guess what?? He still passed me off to someone because he said this person can help better. I believe he just didn't want to be bothered. Jerry, the person I was passed off to, was familiar with the entire situation. He told me it was "SUPPOSED to be taken care of". I told them obviously it wasn't. I showed everything as far as emails and paperwork etc... he took down my information. I had to request them to call me the same day concerning the matter because they didn't offer. Needless to say I still have no calls from them and another I received another email after my last visit saying I have accounts open. The same ones that's "SUPPOSED" to be closed. It's unfortunate an individual, such as myself, has to go through this. Best Buy is HORRIBLE in the cellphone department and they dont know what they are doing! They have a huge lack of compassion, especially the manger who offered a DVD. I will NEVER EVER shop there again! I know if this situation isn't taken care of sooner then later I will have to seek legal action! Anyone who is reading this be careful. I've been...

We had the worst experience both in customer service and aptitude in selling their products at this Best Buy location, specifically the cell phone sales department. Nearly everything expressed to us in our new contract with Best Buy in regards to our cell phone plan was misinformation or actual lies. We went to upgrade our phones after my phone had severe damage.. While in the store talking to Geek Squad (they were actually knowledgable and helpful), we decided to look into upgrading our phones and asking about plans. Not only did the person helping me in the cell phone sales department NOT care to give me any specs on the phones I was inquiring into, his demeanor was highly unprofessional. I was not given a breakdown of the cost of the phones I purchased (so I ended up with a phone more expensive than I asked for), the plan we signed up to (we actually were give FALSE information as to the cost of the plan we were purchasing despite me asking specific questions of the monthly budget and relaying how much of a budget I needed to stay within), were told (my daughter was there as a witness) there would only be ONE activation fee even though we were upgrading two phones yet were were charged TWO or double. The situation got so dysfunctional that employees from other departments came to help us and did to some extent. The process went beyond closing hours and we felt rushed to leave. Due to the chaos of the situation, I asked multiple times for clarification and itemization of the plan and bill, to no avail. A day and a half later, I woke up with a bill for over DOUBLE what we were told. I called Best Buy and spoke with Jonathon in the cell phone department, who was apologetic about the experience with the other sales associate but would not help us with negotiating the activation fees although he offered to take back the phones, BUT we would have to pay $90 in restocking fees!! I went to my local Verizon (Verizon was our carrier), changed to a more affordable plan that fit within my budget, was given all the information needed about my phone and itemization, and we looked into ways of getting back my activation fees (we cannot at this time). He also informed me that this BEST BUY is dishonest and double checked to make sure the deposit I made on my phone went through and not stolen from BEST BUY. I WILL NEVER GO BACK TO THIS STORE and do NOT recommend...

I bought a laptop here as I was starting college & paid to have insurance on it incase anything were to happen to it. I ended up with a small crack in the top corner of the screen & immediately went to Best Buy to get it fixed. This was in September. The man at the desk over by geek squad said he could see on my receipt and in their system that I had paid for insurance but said “I don’t know how but your insurance just disappeared and isn’t there anymore” how does a person pay $200+ for insurance & it just magically disappears? They then asked me to pay $100+ to send my laptop in & get fixed. When I declined they then tried getting me to buy a whole new laptop while I waited for everything to get sorted out. It took 3 months of going back & forth with customer service to finally get my insurance back. Thinking that was the end of it I brought my laptop in to get fixed which they took & sent it out to be fixed which we were told it was being sent to Kentucky to be fixed. Which would be fine but when they sent it back they sent it to the wrong address. So my laptop got sent back to Kentucky to be reshipped to Best Buy in Oshkosh. When we called costumer service two weeks later they said my laptop had arrived that morning to Best Buy & I could go pick it up. When I got there to pick it up they didn’t have the laptop, & they couldn’t tell me where it was. I told the lil curly haired guy at the desk by geek squad that I had called & they said it was for sure delivered there. He laughed & said “you didn’t talk to anyone here” so I went home & called again where they then told me I could drive to Kentucky to pick it up myself if I’d like. Like what???? So the next day I go back to Best Buy & they indeed had my laptop & after months I finally got my laptop back. I went from September till the end of January without a laptop. That was an entire semester and part of the next semester without having what I needed to be successful in school. Although I do love my laptop & think it’s an amazing laptop, everything else about the experience was terrible. At this point I genuinely wish I could have just gotten my money back so I could get a laptop...