My partner and I wandered in (3/29) after having been next door at The Old Mango store closing sale. It was early morning and it looked like we were the first customers to enter the store.
I was greeted by a kindly looking older woman and invited to look around at my leisure and to find her if I had any questions about the items. We wandered around from room to room, but she kept steady tabs on us and our location.
(For context: We were inside the store for under 20 minutes. She followed us and asked us if we needed help 7-8 times in that span) As someone who has experience in retail sales, I understand being contentious and attentive to your clientele, but there is a line between attentive and suspicious. It felt like the latter and made me deeply uncomfortable.
I stopped off at a table of sale jewelry items in plastic baggies. I sorted through some and found a small pair of golden hoops for $15. The moment I picked them up, she was at my elbow asking if she could keep them up front for me. I handed them to her and continue onto the basement to look around.
When we’re downstairs, who should magically appear asking if I have any questions for her? I say no, thank you and we returned upstairs. As I headed for the cash register, a much much older senior woman appears and tells me in a curt manner, “I can’t possibly sell these to you for this price. Someone marked those incorrectly.”
No worries, that’s fine.
But she reiterated the point to me, again, using a tone that was arrogant, pretentious and entirely unprofessional. If you explain it to a customer once, that’s enough. I understood and responded that it was okay, that’s fine.
If an item is marked as one price, but you decide when they pick it up and show an interest, the price just increased? It feels like price gouging to either get me out of your store more quickly or a subtle way of saying, “You look like you can’t possibly afford this item.”
Another tip as a former retail salesperson to another: If the price of an item you sell is marked incorrectly, you sell that item as it’s marked. You may feel disappointed or feel like it will only hinder your sales of the day, but you honor your word. I will not be back to this establishment and have forewarned my African American and Latina friends that they should avoid this antique shop as well. You’ll have a far better experience down the road at the much cleaner, significantly more affordable and better organized Glenwood...
Read moreWhat a wonderful place to visit! I truly enjoyed browsing around and looking at the " history". The owner is the most beautiful soul. When you go to the store, please remember, somebody is sharing their history, their life with you!!!! Appreciate it please. I bought some beautiful plates there for my future baking business!! And received a wonderful discount. Wilma, the owner, is willing to work with you on prices.. don't turn around and go.. give it a time. I enjoyed the visit for sure. Thank you to Wilma and her amazing helper. God bless you ladies!!! I will definitely...
Read moreThis is one of the most magnificent antique shops I've been too. Don't expect a mall, but they have a plethora of beautiful items. The owner is so sweet and helpful, and the other employees just as. I'll definitely be back. They also restore woodwork, so if you have something that needs a touch up they can either do it for you or recommend someone local who can. 11/10 one of the better local antique stops around. I'm just disappointed that I'm just now finding out about them. Don't think, just go. You'll find...
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