Design Within Reach-Outlet — Local services in Oxnard

I came into this store with a few friends shopping for an office chair. Naturally, we sat on the office chairs testing them out.

An older, blonde lady by the name of Katherine (receipt says Katherine), who worked there, was sitting near us. She was barely helpful and very pushy. While we continued browsing the chairs, she walked over to the checkout desk where there were two other employees. She told them something and now Katherine, and one of the other employees, continued to stare at us for a few more minutes. Granted, this could be an honest misunderstanding, however, her demeanor, the other 1-star reviews, and our personal experiences with being monitored shopping at “pricier” stores tells me that she did not trust us as customers and was telling her employees to keep an eye on us.

We ended up buying two office chairs, and even during the transactions she was barking orders. She commanded my friend to rip the tag off the chair. She was not asking him politely, nor was she treating my friend like customer/guest but like an employee (even then, it’s not okay to talk to employees in this manner). Before reaching the checkout desk, my friend wanted one final second to review the chair to ensure he is happy with it. Of course, she demanded his credit card before reaching the checkout desk and before the final sale number was presented to him.

Needless to say, our experience here was horrible simply because of Katherine. She had a rude demeanor, she was not welcoming, and she clearly did not have respect for us as customers or people. Why? My guess is that we were four brown men...

My review is going to be based on a single premise. An upscale retailer's/brand's outlet should not offer items in a condition that would rival a Goodwill or Salvation Army store.

I went to the store recently for probably the third and final time. This latest visit, like every previous visit I've made, was preceded by wishful thoughts of finding a slightly scratched or worn DWR piece at a great deal.

The outlet store itself was a complete disappointment on that front.

As an example, what I found was a sea of worn and dirty sofas/sectionals. Not ones slightly damaged during delivery, not ones that didn't meet the buyers color or maybe wear expectations.... but in the majority of cases, I found very heavily used and worn items with stains and animal hair and REALLY compressed cushions (from lengthy use in someones home).

That shouldn't be the case.

Outlet or not, a premium brand's store is a reflection on what the brand is and how that brand should make their clients feel when shopping there.

20%-40% off retail, after a lengthy drive up to Oxnard to buy dirty, stained and heavily used merchandise doesn't make me feel anything other than disappointment and it doesn't make any stylistic or financial sense to me.

Unfollowed on Instagram as well. I'm tired of being enticed by the...

Echoing Loi Leung’s review regarding false promises of item availability. Called right when they opened to confirm an item was available. Was told yes it was and I said great I want it. Sales told me perfect let me just send you some photos since it’s final sale. Got the photos and said yep looks good still want it only to be told in the span of 10 minutes someone else has somehow put it on hold. I don’t understand why someone else would be allowed to put it on hold in the span of 10 minutes when I had said I wanted to purchase it. Called the store to discuss and whoever I spoke with had the nastiest attitude and in so many words said too bad so sad we don’t care bye. No sorry this shouldn’t have happened this way, no explanation how something I was in the process of purchasing and was told was available had gone on hold in the span of 10 minutes. I can get over not getting the item but the customer service and general disregard for how anyone would feel after having something they really wanted ripped out from under them left a bad taste in my mouth and now I will likely not shop at a DWR outlet or the regular...