Team Nissan Service Center — Local services in Oxnard

Worst experience I've ever had related to an automotive repair! SPOILER...Team Nissan LIED about testing our fuel pump and pressure line to sell us a new TRANSMISSION, then told us we had a FUEL PUMP issue they "forgot" to check before installing the transmission. Full story and details below:

We have a 2014 Nissan Pathfinder Platinum with 115K miles at time of service, and we were on the final stretch of a near 3,000 miles road trip headed back to Phoenix. Noticed a loss of power and jerking feeling when accelerating. No check engine lights or error codes, and zero issue when idling. Symptoms sounded like the MAF sensor could be the culprit, so we changed that out and the car ran perfectly for the rest of the day (200 miles).

Made it 40 miles next day before the same issue returned. We made a reservation at Oxnard Team Nissan for the next morning at 7:00am Monday. We had a Jiffy Lube do a quick check to make sure it wasn't something simple. We replaced place all spark plugs, one ignition coil, performed a transmission fluid and fuel service, and pressure tested the fuel pump. A test drive with the technician found fuel pressure levels were not regulating properly. They didn't have the parts or ability to check this further, so we waited for our appointment the next morning.

Dropped off at 7:00am Monday morning with Robert. I talked through everything we had experienced over the previous 72 hours, showed receipts and notes for all repairs and replacements, and talked through the failed pressure test at Jiffy Lube. Robert agreed it could be a fuel pump issue, and they would perform a full diagnostic and pressure test. At noon they stated a full diagnostic was performed and "everything had been tested", and our transmission had failed. A new one would be $7,300, but they'd discount to $6,300 to help us out because they had one on hand. Of course, I was shocked he said transmission, but since they said they tested "everything", including a pressure test, and "everything else was fine", we agreed to the new transmission.

The next day at 9:00am we receive a text from Robert that the car will be completed by noon. When I hadn't heard anything by 11:30am, I called for an update. Robert said, "not sure how it happened", but the pressure test on the fuel pump had never happened and they first tested it AFTER they replaced the transmission. WHAT!!!! He was very apologetic and said he knew they had made a mistake. He said, "I'll talk to my service manager Matt Clancy, and they'd make it right for us". When I arrived at the Team Nissan, I recorded the entire conversation on my phone with Matt and Robert. Matt said he "was just getting caught up on the situation and needed more details", and echoed Robert's statement that they'd "make it right". Their solution was to replace the fuel pump and reduce the overall cost to $4,200 which was their "parts only" cost, removing labor.

We needed the vehicle back to get home to Phoenix, so I reluctantly agreed to replace the fuel pump, but wrote on the paperwork I was NOT AGREEING to the process or the fact they LIED about performing a pressure test BEFORE they replaced the transmission, when they hadn't tested it. Or worse, perhaps they did test it and knew that was the issue, but claimed it was the transmission to make a larger sale knowing we were on the road and stuck in Oxnard until the issue was resolved. Regardless, this is why people do not trust dealership repair centers. Straight up lied to us on a test that wasn't performed, changed big items that were likely unnecessary, and they eventually got around to the easier, cheaper part.

Needless to say, we are seeking legal counsel on what our options are at this point to pursue Team Nissan for fraudulent behaviors, unless of course they do the right thing and reimburse us the cost of the transmission we do not need and only charge us for the parts and labor on the fuel pump we did need, that we stated from the start to check, which they said they had. UGH!!!! Go anywhere else other than Team Nissan, or you...

9/24/25 Brought my car in to have some needed work done. Shuttle brought me home which is great so I can get things done at home. They came and picked me back up to get my car. Job was done and I'm breathing better. Thank you David R., for all your help.

9/3/25 After not being able to bring my car in for to financial constraints,I took it and was amazed that there was very little wrong with. David helped me figure it out and I'm back on the road.

Had to bring my car in for a couple of recalls. Made the appt, but wasn't able to secure a ride home with any one. So I had planned on just waiting out the 4+ hours it was going to take. About 10 minutes from I realized I forgot what I was going to occupy myself with at home, but didn't have time to go back. So I went and made myself comfortable in the lounge. When Odalys came in to tell me the shuttle has arrived to take me home!! I'm like YES. I was concerned only because of where I live in proximity to where Nissan is. I'm not sure why of their drivers have that far out. But they graciously took me out there and then came back to get me when my car was ready. Unfortunately because one of the recalls is a very popular one right now they have to order the part and it will take 6 - 8 weeks to get it in. So I will be going back for that. But I will be going back sooner to take care of some brake pads, rotors and coolant flush. Thank you Odalys and Team Nissan!! You treat your customers so much better than Infiniti next door even though they're part of Nissan....

I had an issue with a service light coming on and the service manager told me for $650.00 they would have to open the rear panel to access the sensor to see why it is defaulting, turns out that the car had been in an accident and it was not in the Carfax report, I bought the car from the Oxnard Infiniti dealership, they put the fender back on but now my car has water in the trunk Every time it rains, they did a lousy job putting the fender back on it is misaligned. Yesterday my husband took the car in for an oil change, he asked them to look at the air conditioning system it wasn't getting cold, when he picked up the car he was charged 200.00 for looking at the air conditioner. This was not in the quote for service. Don't trust them at Team Nissan they are a rip off. They did a lousy job putting the fender back together, very unprofessional and I paid $650.00 to get jerked around.

Update: I didn't realize that the air conditioning button had to be pushed on for it to work, they said I needed a new compressor and that it will cost $1900.00 my husband almost said yes but decided to wait because he never checked it out. Nothing was wrong with the air it is working fine it was an operator error by me, my husband said that it was fraudulent to say they needed to replace the compressor the tech never even ran the air to see if it was working. DO NOT TRUST TEAM Nissan if I could give them zero...