Carmel Doll Shop — Local services in Pacific Grove

I was stunned to read such a negative review of the Carmel Doll Shop's two owners. I have bought from this shop for more than 18 years and that is the exact opposite of what I have experienced. The negative reviewer says, "don't be fooled by those positive reviews"----does that mean we do not have the right to say anything positive about the Carmel Doll Shop---even if it's totally true??? Who is this dictator? I refuse to be dictated by this negative vindictive person. Michael and David are ethical, kind, knowledgeable, and very generous. They take time with their customers, treating them with respect and eagerly share their doll knowledge, which is unsurpassed. Education has always been an important topic with them. They have shared, promoted, and excited collectors through numerous published doll articles, books, lectures, and programs, expanding our knowledge base considerably. This is in addition to their charity work, such as the Rose Percy events, which have helped our Veterans and their families immeasurably. The Carmel Doll Shop policy of unconditional return privilege and a generous layaway policy makes purchasing their fabulous dolls less stressful and more doable. They work with customers to help them build their dream collections. The only negative is that there is never enough doll time to spend with these two fun generous Carmel Doll...

Our visit to the Carmel Doll Shop Museum was nothing short of magical, creating cherished memories that will last a lifetime. From the moment we stepped through the door, we were enveloped in a warm and festive atmosphere that captured the true spirit of Christmas. Michael & David's deep knowledge of dolls added a special touch to the visit, as they shared captivating stories about each unique piece in the collection. Their passion for preserving the history of dolls was evident, creating an engaging and informative atmosphere. The museum's festive decorations transformed it into a holiday wonderland, with Christmas trees, delicate ornaments, and dolls adorned in holiday attire. The attention to detail created a magical ambiance that immersed us in the joy of the season. What stood out the most was the owners' kindness, especially towards our daughter. They took the time to engage with her and answer all of her questions. Their warmth left a lasting impression on our family. The Carmel Doll Shop Museum offered a delightful shopping experience. The carefully curated selection of dolls, toys, and books made it the perfect place to find unique and memorable gifts. Overall, our time at the museum was filled with warmth, wonder, and the true magic...

I was astonished to read this scathing review, as I have had only the opposite experience at Carmel Doll Shop. I have found the owners, Michael Canadas and David Robinson to be knowledgeable and professional. I have always enjoyed our interactions, and their customer service is impeccable. I have been buying dolls from them for twenty years, and there is no one I trust more to help me build an outstanding collection of premium antique dolls. It is obvious that Carmel Doll Shop is also in the forefront of promoting doll collecting, research and preservation. They offer educational programs and sewing workshops conducted by the topmost people in the doll world, and there is always a wait list. These events are so popular that often a second day must be added. A visit to Carmel Doll Shop includes the chance to tour a delightful and encompassing doll museum, where one can feast one's eyes on the best examples of many types of dolls. Set in the beautiful Monterey Bay area, many people consider a visit to Carmel Doll Shop a destination vacation. If their popularity at doll shows and convention salesrooms are any indication, Michael and David are the dealers that collectors flock to, trust...