O'Reilly Auto Parts — Local services in Pacific

I had to share this amazing experience I had with an O'Reilly Auto Parta tonight. I was in Pacific Missouri and my truck had broken down on the highway so I let it cool down then found this shop 4 miles from where I was. Luckily they were open until 9!! Both employees that were working tonight were extremely caring, polite, and genuinely good people who care about their customers. I only got one of their names as the other gentleman was helping other customers but with the same care and politeness I was being give by Andrew. I had a radiator hose break on me and unfortunately it was not in stock, but I was driving an 87 Chevy s10 so I wasnt surprised that they didnt have it. This brings me to the best part. Andrew took time out of his busy schedule to come take a look at what was going on and offered to assist me in a temporary fix that helped me become unstranded and able to get to a mechanic shop where they address the problem further tomorrow morning. I was having such a troubled and tough day and Andrew made me feel welcomed, taught me some things about the vehicle and temporarily fixed it so my problem dissapeared. I want to thank Andrew and the other employee who I'm sure was happily picking up Andrew's slack cuz he was out helping me. You have an amazing staff at the store in Pacific Missouri and they deserve recognition for their want to immediately help me out in any way possible. They were just going to loan me a jug to put water in but I purchased it along with a funnel. Andrew hung around for an extra 15 or 20 minutes to make sure the leak was fixed and stood there to ensure my safety while the truck ran the liquid through to make sure it was safe to drive. I cant thank your company and your great employees enoug . They turned what was a bad day into something bearable and their positive attitudes turned my troubled day around!!! I tried to offer them a tip or buy them dinner but they politely refused and just said they were just doing their job. I am in management myself and you are lucky to have these employees staffed at your establishment. They truly went above and beyond and I will be recommending your company to anyone I know as you have just recently opened a location in my home town back in Illinois. I will only ne using your establishment for any of my car part needs and I am positive I will be sending any and everyone I know to your locations. I was stranded 2 hours away and thanks to Andrew I made it home safe and sound. Thanks again to Andrew,his coworker tonight, and to O'Reilly Auto Parts. You saved my day and a ton of money if I'd have had to have it towed. You guys are the best!!!! And I'll be telling everyone I...

I went to this place and honestly I was disappointed because I got explained how to use the item it was Freon for the a/c but in the middle of them demonstrating the usage of the item my whole engine shuts off and right before it shut off I asked how do you know when the Freon is full and it shut off I asked why did that happen. He said oh that happens sometimes in these newer vehicles and proceeds to tell me that my a/c should be up and working but just needs to circulate through out the car I said well looks like I’m gonna have to take it to the shop now and he kinda just looked not happy and went inside and told me to have a nice day it wasn’t a very helpful visit and now my car is going in the shop because my a/c is blowing warm air! I have the receipt still...

Called to inquire about a sealant their website showed in stock and at this location. The website stated to call to confirm, so I did. The guy who took my call looked the part up and confirmed he had it; he even confirmed the price. I told him to "pull it and put it aside as I will be in to get it". He confirmed! I drove the half hour trip only to find the part was not in stock! When I asked why he didn't pull it, he mentioned that he "got busy" and "forgot"! Terrible customer service. My diesel truck just drank about $10.00 of fuel at today's $5.75 a gallon and for nothing! Now I have to drive the opposite direction to a competitor that does actually have it in stock! So very frustrating to waste time and money due to the lackadaisical work effort of...