Best Buy — Local services in Paducah

The main complaint I have is that I was in the store for a total of four hours which was a major inconvenience to me. I have a family and expected to be back home within an hour/half. I purchased a new phone. I used my husband's upgrade which was on my family plan. Everything went fine until activation/deactivation. The employees Cody/Lex told me Sprint told them that it would take a while for the Iphone to be deactivated. I originally had a Iphone and purchased a Samsung Galaxy. The Iphone was never deactivated because Sprint deactivated the wrong phone, my husband's phone. This was never communicated from Sprint to your employee and the employee did not check all phones to make sure they were all activated/deactivated correctly. My husband's phone was disconnected and was the phone connected to the Iphone...which was never his phone. It was an oversight on both Sprint and Best Buy's part of ensuring the correct phone was activated and deactivated. If the employees at Best Buy would have specifically indicated which phone to activate especially when making inquiries about the iphone still being activated and if Sprint would have ensured the correct phone was serviced, I would have had a much better experience. Also, although I may be one of the lone Sprint customers, I do pay almost $200 month for cell phone service and I have for the past 9 years. I do consider that an investment and appreciate Sprints service normally. However, the employees expressed a great disdain and lack of satisfaction with Sprint...in addition to Apple. If I were without a phone and was initially choosing a cell phone provider, I would have not picked Sprint if I soley went off the employees rating and perspectives of Sprint. Therefore, that's why I scored the number I did for providing impartial advice and product knowledge and expertise. Expertise to know that if one phone was not deactivated, there must have been a lack of correct communication for service between Best Buy and Sprint. I ended up not being able to trade in the Iphone I had and could not retrieve the trade in value for the Iphone and charger which were n perfect condition. I was asked to simply buy the new phone I was purchasing and come back to the store within 15 days to return and rebuy the Samsung phone and then add the trade it. However, I realized the error when I was home, that my husband's phone was deactivated. I called Sprint, asked them the deactivate the Iphone and reactivated his phone. Which is what should have been initially done and double checked. Had I just went to the store, I would not have been able to do anything, again without my husband's phone with me because his phone was needed to obtain the numbers off the back and subsequently deactivate the Iphone. I was very unhappy and not pleased with the amount of time spent. I had chosen your store over all other stores, Radio Shack, Sam's Club and online because I have previously purchased a phone with Best Buy and had much better service and was not there for four hours. My mother in law who was home with my child was going to come to the same store and purchase the same phone because it was such a great deal but could not because the store was closed by the time I left as you see the checkout time was 20:52. She instead went to Sam's Club today to buy a new phone. I also purchased Best...

I would actually like to give it a negative score, but it seems to be that one is as low as you can go. Our fridge died almost 2 weeks before Thanksgiving. After some quick research we found a Samsung, the only 33 inch fridge we could find with the flexible middle drawer, making it 4 door - 2 French upper doors, middle external drawer and bottom freezer - with ice and water through the door. Plus it was nearly $1000. off! We ordered immediately. Delivery was supposed to be Monday after Thanksgiving. They confirmed the day before, yet on delivery day they couldn't find it. After 2 days and 2 calls, which were a total of 5 and a half hours, it apparently got lost between the Chicago warehouse and the Paducah store. Delivery day was set for 11days later and I was promised a return call within 24 hours from a manager at the Chicago facility with a better explanation than, I don't know it's seems to be missing. Phone call was never returned, though the delivery day was confirmed the day before. Guess what? On the delivery day I got the same missing spiel this time from a St Louis area rep. Grrrrr. This time he suggested I cancel the order and order a different fridge. Of course, you guessed it, nothing is on sale even close to the savings we already paid for (yep they've had our money for over a month and now they want me to pay more for something a lot less.) In addition their computer kept calling me every day to reschedule the delivery. So while I try to fine something comparable feature, size and cost wise, I supposedly will be receiving the original fridge I wanted January 6. Since with the holidays no one seems to be able to get in and delivery a fridge before then, I'm letting it ride while I continue to shop for a replacement. I will also be hoping for a miracle that this works out with out me spending a lot more money and getting something akin to what I wanted. At 59 I have bought a decent number of appliances in my life. So I do know how to do it. Plus this might be the last fridge I ever buy so I was really hoping for what I wanted instead of settling. I did mention my fridge died, right? The only up side is a cooler on the front porch might look lame, but it works. Except of course for those 50 to 60 + degree days we keep getting. It seems weird to say, but I guess being refrigerator-less during the holidays is the least of my worries. Moral of the story: please be extremely careful when dealing with Best Buy. And if anyone from Best Buy is out there and cares, I have copious notes with names, times and dates documenting...

I went into the store today hoping to buy a remarkable 2 pad, Kindle color soft device, and a pair of Bose ultra open ear buds. I left having lost about 30 minutes of my time. Most most of my time was spent walking around trying to find someone to help me. It got really tedious and to make things worse there was two customers that had blue shirts on which threw me off for a little bit when I went over only to realize they were not working. I finally went to the register because they were the only people I could find and the poor kid tried to get the case open to get out the device but obviously he probably doesn't ever do that because he's a registered person. Unfortunately I guess they don't have a way to get somebody else to help so I stood around for 10 minutes waiting for the kid to come back with what I thought would be another worker who knew how to open the case but he of course ended up being stuck at the register helping people because that was his job for today. If baffles me that on days like Sunday I'm approached by 2 to 3 different people within 45 seconds every 2 min, but 4:30 on a Wednesday apparently they don't have workers that walk the floor, or they do have workers that walk the floor but their job isn't to make sure customers are taken care of they go around restocking shelves and drive around on their electronic forklifts or whatever those things are called. How is Best buy a place that sells technology but doesn't have some sort of techy way of workers talking to each other?

However

The kid that was new, who tried his hardest and was doing more than he should have was so nice he made my wait and frustration fade. It was hard to be mad when he was so nice and working so hard to make sure I got what I needed. I had to go get my kid from practice but I came back and he was the only one to help me again. This time he made sure I was good to go. Whoever would be smart to ensure this kid stays employed for a long time. I wouldn't be surprised for him to find a better job later on though as you can just tell he is a decent person with a good work ethic. Thank you nameless best buy worker, you made my day. I would have gotten the remarkable but they didn't seem...